Skip to main content

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

Mail server connection problem

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Unable to connect to mail host: mail server host:port" Delivered by email and to the Alerts Overview of the Code42 console
"Mail server connection problem" Settings > Notifications of the Code42 console

Severity

Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.

Cause

This alert is triggered when the authority server is unable to connect to the configured external mail server.

Potential effects

Users and administrators do not receive emailed alerts and notifications

Before you begin

You should know the URL and other settings necessary to use your organization's mail server.

Recommended solution

To resolve this alert:

  1. Check the mail server settings, and validate the following settings:
    • Host
    • Username
    • Password
    • SSL
  2. Verify that the mail server is powered on
  3. Validate the mail server's network configuration
  4. Check the status of the mail daemon or process running on the mail server
  5. Check network connectivity to the LAN and WAN addresses of the mail server to verify that the external mail server is reachable from the authority server

Acknowledge the alert

An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.
  • Was this article helpful?