Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority servers.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Destination is offline: destination name"||Delivered by email and to the Alerts Overview of the Code42 console|
|"Destination is offline"||Settings > Notifications of the Code42 console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
Destinations can go offline for a number of reasons:
- A storage server within the destination could be offline
- An administrator may have set the storage servers within a destination to offline status
- Network issues may be interfering with communication between the authority server and storage servers
- DNS issues
- Hardware failure
Many of the possible causes of an offline destination reside outside the Code42 environment. Verify that your hardware and network are operating normally.
- Users unable to back up
- Users unable to restore
Before you begin
To resolve this alert:
Step 1: Ping and network connectivity tests
- Verify that the storage servers are online and reachable from the authority server by pinging the servers from the authority server command line. If the ping test fails, verify:
- The storage server is powered on
- Datacenter power is up
- Datacenter networking is up
- The storage server has not suffered a software or hardware failure
- Test the network connection from the authority server to the necessary ports 4283, 4286 (version 7.0 and earlier), 4287, and 4288 of the storage servers . If the test fails:
- Verify that the Code42 server process is running on the storage servers.
- Restart the Code42 server process.
Step 2: Check primary and secondary network addresses of authority server
If the network addresses of the authority server as configured in the Code42 console have changed to incorrect values, storage servers could lose the ability to communicate with the authority server.
- Go to Settings > Server.
- Check primary and secondary network addresses.
- Change incorrect values to correct values for IP address or FQDN (fully qualified domain name).
Step 3: Check network settings of Code42 servers
Changes to the network configuration of the operating systems of the authority server or storage servers could also prevent communication within a destination. Verify the network interface settings for all involved Code42 servers.
Step 4: Verify that all storage servers are online
Verify that all storage servers in the destination are online:
- Navigate to Storage > Destinations in the Code42 console.
- Select the destination.
- Select each storage server under the destination and confirm that it is online. If a storage server is offline, follow the steps for resolving the Server offline alert.
You can verify a storage server's online status by viewing the indicator under Online:
- A solid circle indicates online.
- An open circle indicates offline.
Acknowledge the alert
An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:
- (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
- (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.