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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

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Code42 Support

Database export failure

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Database export failed on server Code42 server name" Delivered by email and to the Alerts Overview of the Code42 console
"Database export failure" Settings > Notifications of the Code42 console

Severity

Critical
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.

Cause

This alert indicates that the daily database dump of the Code42 server's internal database has failed.

Potential effects

  • The Code42 server configuration is not being backed up
  • The internal database of the Code42 server may be corrupted

Recommended solution

To resolve this alert, contact our Customer Champions for Code42 for Enterprise support.

Acknowledge the alert

An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:

  • (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
  • (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.
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