Admin password unchanged
Who is this article for?
Incydr Professional and Enterprise
Incydr Basic and Advanced
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority servers.
Overview
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
| Alert Text | Location |
| "Administrator user's password is default value" | Delivered by email and to the Alerts Overview of the Code42 console |
| "Admin password unchanged" | Settings > Notifications of the Code42 console |
Severity
Critical
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
Consequences
- Unauthorized users, employees, or unknown attackers could gain administrative access to your Code42 server
- Data loss
- Data theft
- Unauthorized actions
- Unauthorized access to user data
- Service downtime
Recommended solution
To resolve this alert:
- Navigate to Users > User Details > action menu > Edit, then change the password for the local administrator.
Acknowledge the alert
An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:
- (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
- (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.