Renew subscription alert
Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
Overview
To warn you of an upcoming subscription-related issue, an alert appears on the Subscriptions screen and an email is sent to Code42 administrators. This article explains how to interpret, respond to, and configure the alert.
Considerations
-
- Depending on your permissions and organization structure, you might need to select an organization on the Subscriptions screen to view its subscription alert.
Renew subscription alert
The following alert appears on the Subscriptions screen:
Cause
A renew subscription alert appears when:
- The number of subscriptions in use exceeds the number of subscriptions purchased.
- A subscription expires soon and has not yet been renewed. By default, the alert appears and email is sent 30 days prior to the renewal date. You can optionally adjust this warning time period.
- Your subscription level has been downgraded.
To refresh the alert, click the action menu and select Refresh Subscription Information.
Possible effects
If not resolved, this alert could result in:
- Lack of subscription coverage for users, meaning they cannot back up or restore
- Fewer available features
Recommended solution
To resolve this alert, contact your Customer Success Manager (CSM) to ensure you maintain the subscription coverage you need.
Configure the subscription alert warning period
By default, the alert appears and the email is sent 30 days before the subscription expiration. You can configure this warning period as follows:
- Sign in to the Code42 console.
- Double-click the logo in the upper-left corner of the Code42 console.
The command-line interface appears in the Code42 console. - Enter the following
prop.setcommand at the top of the command-line interface:
prop.set c42.license.alerter.warning.period.in.days <days> save all
Replace <days> with the number of days before the renewal date. The default value is 30. The minimum value is 7 and the maximum value is 90.
Setting a new value with a
prop.set command overwrites any existing value.- To verify the new setting in your Code42 environment, enter the following command:
prop.show c42.license.alerter.warning.period.in.days
The value of the property appears.