Skip to main content

This article applies to version 6.

Other available versions:

Cloud | Version 5icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Data retention for Code42 cloud storage

This article applies to version 6.

Other available versions:

Cloud | Version 5icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

This article describes Code42 cloud data-retention periods of backup archives in the event of:

  • Conclusion of service
  • Deactivatation of organization, user, or device
  • Removal of destination

Affects

This retention policy applies to Code42 environments with an on-premises authority server that use Code42 cloud for storage.

It does not apply to:

Retention policy schedule

Code42 will delete your data in Code42 cloud storage according to the following data destruction schedule. If you require faster removal, or an exception to the retention schedule, contact our Customer Champions​ for Code42 for Enterprise support.

  Grace period Cold storage Expired archives

Conclusion of service

30 days 14 days 20 days
Deactivation
(Code42 deactivates an organization)
None 14 days 20 days
Removed destination None None 20 days

At the conclusion of this schedule, expired archives are permanently deleted.

Conclusion of service

If you do not renew your subscription with Code42, or the service is otherwise terminated, Code42 removes your data from Code42 cloud storage according to this schedule:

  • Data is retained for a grace period of: 30 days
  • After the 30-day grace period, data is held in cold storage for: 14 days
  • After the 14-day cold storage period, archives are marked as expired for: 20 days
  • After the 20-day expiration period, archives are permanently deleted

Deactivation

If Code42 deactivates an organization that uses Code42 cloud storage, Code42 removes your data from Code42 cloud storage according to this schedule:

  • Data is held in cold storage for: 14 days
  • After the 14-day cold storage period, archives are marked as expired for: 20 days
  • After the 20-day expiration period, archives are permanently deleted

If you deactivate individual users, devices, or organizations, data retention follows your cold storage retention settings configured in the administration console. If a user leaves your company or institution, the user's archives remain active until an administrator in your Code42 environment deactivates the user. When a user, device, or organization is deactivated, the associated archives move to cold storage.

Deactivating users with LDAP scripting
If you have integrated your Code42 environment with LDAP, you can use scripting to manage user deactivation.

Removed destination

After Code42 removes a Code42 cloud destination, the archives are immediately expired and are permanently deleted after 20 days.

Cold storage

Cold storage is a temporary storage state for data that is not actively being used by the Code42 environment. Archives in cold storage have been deactivated but not yet completely deleted.

Duration

The amount of time archives are kept in cold storage depends on the action that places the archives in cold storage: 

  • Conclusion of service
    Data is held in cold storage for 14 days before deletion.
  • Deactivation
    If Code42 deactivates an organization, data is held in cold storage for 14 days before deletion. If you deactivate individual users, devices, or organizations, the data is held in cold storage per your cold storage retention settings configured in the administration console.

While archives are in cold storage, they are not monitored by the automatic archive maintenance process.

Expired archives

When an archive's cold storage retention period is over, it becomes an expired archive. Archives remain expired for 20 days, after which they are deleted. After an archive is deleted, the data is not recoverable.

  • Was this article helpful?