Data retention for Code42 cloud storage
Who is this article for?
Incydr, no.
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
Overview
This article describes Code42 cloud data-retention periods of backup archives in the event of:
- Conclusion of service
- Deactivatation of organization, user, or device
- Removal of destination
Affects
This retention policy applies to Code42 environments with an on-premises authority server that use Code42 cloud for storage.
It does not apply to:
- Customers on the Code42 cloud.
See Data retention in the Code42 cloud. - CrashPlan for Small Business customers.
See Data retention policy for CrashPlan for Small Business.
Retention policy schedule
Code42 will delete your data in Code42 cloud storage according to the following data destruction schedule. If you require faster removal, or an exception to the retention schedule, contact our Customer Champions for Code42 for Enterprise support.
| Grace period | Cold storage | |
|---|---|---|
|
Conclusion of service |
30 days | 14 days |
| Deactivation (Code42 deactivates an organization) |
None | 14 days |
| Removed destination | None | None |
At the conclusion of this schedule, archives are permanently deleted.
Conclusion of service
If you do not renew your subscription with Code42, or the service is otherwise terminated, Code42 removes your data from Code42 cloud storage according to this schedule:
- Data is retained for a grace period of: 30 days
- After the 30-day grace period, data is held in cold storage for: 14 days
- After the 14-day cold storage period, archives are marked as expired and are permanently deleted.
Deactivation
If Code42 deactivates an organization that uses Code42 cloud storage, Code42 removes your data from Code42 cloud storage according to this schedule:
- Data is held in cold storage for: 14 days
- After the 14-day cold storage period, archives are marked as expired and are permanently deleted.
If you deactivate individual users, devices, or organizations, data retention follows your cold storage retention settings configured in the administration console. If a user leaves your company or institution, the user's archives remain active until an administrator in your Code42 environment deactivates the user. When a user, device, or organization is deactivated, the associated archives move to cold storage.
If you have integrated your Code42 environment with LDAP, you can use scripting to manage user deactivation.
Removed destination
After Code42 removes a Code42 cloud destination, the archives are immediately expired and are permanently deleted.
Cold storage
Cold storage is a temporary storage state for data that is not actively being used by the Code42 environment. Archives in cold storage have been deactivated but not yet completely deleted.
Duration
The amount of time archives are kept in cold storage depends on the action that places the archives in cold storage:
- Conclusion of service
Data is held in cold storage for 14 days before deletion. - Deactivation
If Code42 deactivates an organization, data is held in cold storage for 14 days before deletion. If you deactivate individual users, devices, or organizations, the data is held in cold storage per your cold storage retention settings configured in the administration console.
While archives are in cold storage, they are not monitored by the automatic archive maintenance process.