Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority servers.
Other available versions:
This article describes Code42 cloud data-retention upon conclusion of service.
This retention policy applies to Code42 environments with an on-premises authority server that use the Code42 cloud for storage.
It does not apply to:
- Code42 cloud customers with no on-premises Code42 servers. For cloud-only environments, see Data retention in the Code42 cloud.
- CrashPlan for Small Business customers. For CrashPlan for Small Business, see Data retention policy for CrashPlan for Small Business.
Conclusion of service
If you do not renew your subscription with Code42, or the service is otherwise terminated, Code42 deletes your data collected through our services permanently within 90 days.
Once your service with Code42 has concluded, you will no longer have access to your data.
For questions, contact our Customer Champions for support.