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Code42 Support

Cold storage subscription usage

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

When users are deactivated, their backup archives go into cold storage where they continue to consume Code42 user subscriptions until they expire and are destroyed. To free up subscriptions before expiration, purge archives from cold storage. To preserve archives from permanent destruction, copy them to a new location. This article describes when an archive consumes subscriptions and how to reduce the number of subscriptions consumed.

Free up subscriptions by purging cold storage

Archives associated with deactivated users and devices remain in cold storage for a retention period that varies depending on your deployment model. During that time, the archives continue to consume user subscriptions. An administrator can free up subscriptions by purging archives from cold storage. Once a user's archives are purged, the associated subscription becomes available for other users within 24 hours.

Purged data is completely destroyed
No one can recover data from a purged backup archive. To preserve an archive before purging, copy it to a new location.

Preserve archives by copying them

When administrators deactivate users, the Code42 platform eventually destroys those users' backup archives, according to their cold storage policy. They are either purged or they expire. In either case, such archives are gone; no one can recover them.

Administrators can preserve deactivated archives by copying the archive files to a location outside the Code42 platform's control before they expire or are purged.

The Code42 app does not back up copies of Code42 archives. Maintenance of archives copied out of Code42 cold storage is the customer's responsibility.

The lifecycle of Code42 subscriptions and archives

  1. Activation: A user subscription activates when a Code42 app connects to a Code42 authority server and backs up data. Sign in to the administration console, and select Subscriptions to view the number of available subscriptions.
  2. Deactivation: Administrators cut users off from the Code42 platform by deactivating them. Those users can no longer back up or retrieve data.
  3. Cold storage: Backup archives from deactivated users go into cold storage. Archives in cold storage continue to consume user subscriptions.
  4. Reactivation: So long as archives remain in cold storage, administrators can reactivate their users and reconnect users with backup archives.
  5. Preservation: To save deactivated data from destruction, administrators can copy them to a location outside the Code42 platform. Copy the data before purging archives or letting them expire (stages 6 and 9 below).
  6. Purging: Purging archives from cold storage frees the associated subscriptions for use by other users. It also destroys the archives. No one can recover purged archives.
  7. Expiration: If archives are not purged, they become expired archives after the cold storage retention period. Expired archives do not consume user subscriptions. The associated subscriptions become available for use by other users and devices.
  8. Reactivation: An expired archive is not yet lost. It can be reactivated and re-associated with a user and device.
  9. Destruction: After the expired archive retention period, expired archives are destroyed and cannot be recovered. The length of the expired archive retention period varies depending on your deployment model.