Upgrade your single-server Code42 environment
Who is this article for?
Incydr Professional and Enterprise
Incydr Basic and Advanced
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority servers.
Overview
This article describes how to upgrade your single-server Code42 environment to a new Code42 server version.
For multi-server environments, see Upgrade your multi-server Code42 environment.
Considerations
Before you begin
Step 1: Prepare your Code42 environment
Before you upgrade, dump the database as a fallback in case of an upgrade problem, and disable the Auto-upgrade devices setting as a precaution to prevent devices from upgrading unintentionally. Follow the steps for your database type:
- H2 database: This is the default database that's built into the authority server.
- PostgreSQL database: Use this set of steps if your authority server has been configured to use an external PostgreSQL database.
H2 database steps
- Sign in to your Code42 server's Code42 console.
- Dump your Code42 server's database:
- Navigate to Settings > Server.
- From the action menu, select Dump Database.
- Verify that the database dump was successful:
- From the action menu, select Import Database.
You see a list of dump files identified by timestamps in their filenames. - Find the file with the current date and time that ends in .sql.gz. This indicates that the database dump completed successfully.
- If the file extension ends in .sql, database dumps aren’t completing successfully. Contact our Customer Champions for support. We strongly recommend that you do not upgrade your Code42 server until you have a current database dump file.
- If you don't see a new dump file, click Cancel, wait 10 seconds and then select Import Database again.
- When the new dump file is present, click Cancel (not Submit).
- From the action menu, select Import Database.
- In Settings > Server, disable Auto-upgrade devices.
PostgreSQL database steps
- Back up your database through PostgreSQL.
- Verify that the backup completed successfully. We strongly recommend that you do not upgrade your Code42 server until you have a current database dump file.
- Sign in to your Code42 server's Code42 console.
- In Settings > Server, disable Auto-upgrade devices.
Step 2: Upgrade your Code42 server
- Sign in to the Code42 console of your Code42 server.
- Navigate to Settings > Server.
- From the action menu, select Upgrade.
- Locate and select the upgrade file.
- Version 8.2.6 or later
There are separate authority server and storage server upgrade files. Select the authority server upgrade file for your operating system (Windows or Linux). - Version 7.0.5 and earlier
There is a single upgrade file. Select the upgrade file for your operating system (Windows or Linux).
- Version 8.2.6 or later
- Review the End User License Agreement and click I AGREE to proceed with the upgrade.
The Code42 server restarts.
How do I know the upgrade is complete?
Once you can access the Code42 console again, the Code42 server upgrade is complete. Depending on the size of your Code42 environment and the server version you are upgrading to, it may take an hour or more to complete a server upgrade.
Once you can access the Code42 console again, the Code42 server upgrade is complete. Depending on the size of your Code42 environment and the server version you are upgrading to, it may take an hour or more to complete a server upgrade.
- Clear your browser cache to ensure that you access the new version of the Code42 console the next time you connect.
- After the Code42 server restarts, sign in to the Code42 console.
The message Server Upgrade Complete appears. - When prompted, click No, I'll Upgrade Later to postpone upgrading all client devices.
Step 3 (optional): Additional ways to verify server upgrade was successful
Once you can access the Code42 console again, your server has been successfully upgraded.
However, you can also verify your Code42 server has been upgraded by checking the com_backup42_app.log.0:
- Open the com_backup42_app.log.0 log, which is located in the following log directory on the host server:
- Use a textual search tool (for example grep on Linux/Unix) to search for the keyword "READY".
- Look for the following message to verify your Code42 server's upgrade is complete:
Code42 Enterprise Server READY
We also recommend you check the following:
- Under Settings > Server, the Current server version displays the new Code42 server version.
- You are able to view the details of any organization, any user, and any device.
- User devices are able to reconnect, back up, and restore.