New admin toolkit

Overview

Are you a new Code42 admin unfamiliar with our software? Code42 is your multi-purpose solution for complete endpoint data protection and visibility so you can always be certain that every user can recover in real-time, and always bounce back no matter what happens. Check out this toolkit of our top 10 resources to help get you up and running quickly.

Basic troubleshooting

• Restore files from the administration console 
• Enterprise subscriptions  
• Purge cold storage
• Deactivate and reactivate users and devices
• Include or exclude files for backup
• Upgrade your environment
• Back up Code42 server database dumps to another location
• Use Code42 to simplify device migration
• TCP and UDP ports used by the Code42 platform
• Use reports and alerts to monitor your environment

Customer success resources

• Code42 Customer Success: An overview
• Code42 Customer Champions: How do I contact enterprise support? and How do I send logs to enterprise support?
• Self-Service Help: Search our comprehensive library of documentation resources to help you get the most out of our software.
• Your Customer Success Manager: Unsure who your Code42 CSM is? Send us a message.
• Community: Join our online customer community to get advice, seek and exchange product knowledge, collaborate with your peers, stay up-to-date on Code42 events and resources, and grow your professional network.
• Education: Accelerate your Code42 product on-boarding or further enhance your product knowledge and skills with courses through Code42 University.
• Professional Services: Engage with our PS team to optimize your deployment.