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This article applies to version 6.

Other available versions:

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Code42 Support

Deploy Code42 apps silently with local authentication

Overview

For Code42 environments that control users with Code42 local authentication, this article describes how to configure deployment packages that install Code42 apps and start backups automatically, silently, with no user intervention.

Considerations

This article assumes you understand the introduction to deployment provided by the article Prepare to deploy Code42 client apps.

These instructions apply to administrators deploying Code42 apps version 6.5 or later with on-premises authority servers version 6.5 or later.

If you are using older servers or clients, select the appropriate instructions from Manage app installations in your Code42 environment.

To use these deployment tools, you need to sign in to your administration console as a user with one of these roles:

Users cannot access the Code42 app or the administration console
The process described here generates Code42 passwords automatically. Those passwords are not available to users or administrators. To grant a user access to the Code42 app or the administration console, an administrator needs to sign in to the administration console and edit the user data to set a new password.

Step 1: Identify the deployment organization

In your administration console, create or identify an organization that:

  • Uses local authentication
  • Has at least one destination where backups can auto-start

To verify the organization's configuration:

  1. Sign in to the administration console.
  2. Select Administration > Organizations > Active.
  3. Select an organization.
  4. Note the organization name; you will need it later.
  5. Select ORG INFO > Security.
    • The Authentication must be Local.
    • The Directory service must be blank.
  6. Select DEVICE BACKUP DEFAULTS > Backup.
    • DESTINATIONS must list at least one destination name and Yes.
      Device backup destinations yes
    • The other possible value, DESTINATIONS ... Auto-start, is not acceptable. It means silent deployment is not possible.
      No auto-start
    • To set a destination to Yes, go to the organization's action menu and select Device Backup Defaults, then click Backup and scroll to Destinations.
  7. Select DEVICE BACKUP DEFAULTS > Network.
  8. Note whether PROXY is enabled; you will need that information later.
  9. If necessary, change organization configuration. In the action menu in the upper-right, select Edit.

Step 2: Create the deployment policy

Define the deployment policy for the organization you identified in Step 1.

  1. In the administration console, select Administration > Client Management > Deployment.
  2. Select Create New Deployment Policy or Create New Policy.
    The prompt differs depending on whether you see the initial welcome screen or your list of existing policies.
  3. Enter a Policy Name to describe this policy.
  4. At How should new users register select the organization you identified in Step 1 above.
    If your organization's name is dimmed in the menu, that organization already has a policy. You can edit or delete that existing policy.
  5. At Do you want to automatically register users, select Yes.
  6. At Which operating systems, select the systems you will deploy Code42 apps to.
  7. For each operating system you select, select either:
    • Use default script: For deployment to Windows and Mac only
    • Add a custom batch/bash script: Required for deployment to Linux; optional for deployment to Windows and Mac
      Provide a script that identifies the username and home directory that the Code42 app will provide when it registers with your Code42 environment. For details, see the script reference. The script must end by echoing the username and user home directory:
      echo C42_USERNAME=<value>
      echo C42_USER_HOME=<value>
      
  8. At Do your clients need a proxy URL, select No or Yes, depending on what you determined in Step 1: Identify the deployment organization.
  9. At Launch desktop app after initial install, select No for silent deployment.
  10. Click Save.
    The Policy Saved dialog appears.
  11. Click Done.
    You can return to the policy and copy the installation properties at any time.

Step 3: Deploy Code42 apps to user devices

Retrieve installation properties from your deployment policy as follows:

  1. Sign in to the administration console.
  2. Select Administration > Client Management > Deployment.
  3. In the list of policies, click on the name of the policy you want to use.
  4. Copy your Windows or Linux properties and paste them into your deployment software.
    Or download the deploy.properties file for Mac, and provide it to your deployment process.

Distribute installation properties and Code42 app installers to your target devices. Then run the installers.
Details for those two tasks depend on your device management tool and endpoint operating systems:

Step 4: Verify success

Review device data in the administration console

At your authority server, check that deployments succeed by reviewing the number of devices signed in to your organization and backing up data.

  1. Sign in to the administration console.
  2. Select Administration > Organizations > Active.
  3. Select the organization you deployed to.
  4. At the top of the window, click the value under Devices.
    The number of devices listed for your org should match the number of devices you deployed Code42 apps to. The quantity of data stored for each device should be greater than zero.

Review client logs

At your test devices, or a selection of your production devices, check the Code42 app service.log.0

  1. Find service.log.0 in one of these locations:
    • Windows: C:\ProgramData\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
    • Mac: /Library/Logs/CrashPlan
      If you installed per user, see the file and folder hierarchy.
    • Linux: /usr/local/crashplan/log
  2. Open service.log.0 with a text editor.
  3. Search for CP_ARGS=DEPLOYMENT
    Find a line like the following and verify that the installer arguments are correct.
    CP_ARGS=DEPLOYMENT_URL=https://authority.example.com:4285&DEPLOYMENT_POLICY_TOKEN=e675f3e1-ebb3-496e-9cef-c669db6ffac6&SSL_WHITELIST=7746278a857f64717094c44eeb2bbc32357ece44
    
  4. Search for Results of running user script.
    Find lines like the following that verify the Code42 app retrieved the deployment policy and ran the detection script without error.
    Deploy:: Successfully retrieved deployment package
    Results of running user script: UserScriptExecutionResults [username=exampleUser, userHomeDirectory=/home/exampleUser]
    
  5. Search for LoginRequest
    Find lines like the following that verify that the Code42 app logged in to authority server and is authorized to backup data.
    UserActionRequest: LoginRequestMessage[809641607873065038] LOGIN: username=exampleUser, password=****, serverAddress=authority.example.com:4287
    AUTH:: CPC session is LOGGED_IN
    

Troubleshooting

If a user opens the desktop UI for a newly deployed Code42 app, but the UI never progresses beyond the message Connecting... , then the deployment has probably failed.

Connecting error

Confirm the error as follows:

  1. Find service.log.0 in one of these locations:
    • Windows: C:\ProgramData\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
    • Mac: /Library/Logs/CrashPlan
      If you installed per user, see the file and folder hierarchy.
    • Linux: /usr/local/crashplan/log
  2. Open service.log.0 with a text editor.
  3. Find deployment errors by searching for Deploy::, for example:
    deploy:: Unable to make request
    Deploy:: Unable to process deployment package, USERNAME_NOT_IN_OUTPUT
    
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