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Code42 Support

Code42 platform hardware and software requirements

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

This article outlines the hardware and software requirements for components of your Code42 environment.

Code42 server requirements

Authority server summary

Customers not using the Code42 cloud have these Code42 server options, in brief:

Component Small Code42 environment
Up to 10,000 devices
Medium Code42 environment
10,000 to 50,000 devices
Large Code42 environment
50,000 or more devices
Hardware
  • Code42 hardware at customer site
  • Customer provided hardware
  • AWS cloud
  • Code42 hardware at customer site
  • Customer provided hardware
  • AWS cloud
  • Code42 hardware at customer site
  • AWS cloud
Operating system
  • Linux
  • Windows Server
  • Linux
  • Linux
Authority servers
  • Single
  • Single
  • Multiple
Database
  • H2 (built into the Code42 server)
  • PostgreSQL (only with Code42 servers on Linux)

 

  • PostgreSQL
  • PostgreSQL

While the Code42 server can run on a variety of operating systems and hardware configurations, Code42 provides support for only the configurations described below.

To avoid security risks, keep your operating system updated.

Contact us with questions about requirements for your Code42 environment. Review Key considerations when planning your Code42 environment for more information.

Purchasing managed appliances
To easily build or add capacity to your Code42 environment, you can use managed appliances that meet these specifications. For information on purchasing a managed appliance, contact sales.

Authority server requirements

Component Small Code42 environment
Up to 10,000 devices
Medium Code42 environment
10,000 to 50,000 devices
Large Code42 environment
50,000 or more devices
Code42 platform Latest version Latest version Latest version
We recommend load-sharing among multiple authority servers. Contact us for information.
Operating system
  • Linux
    • Either
      • RedHat Enterprise Linux 6.6, 6.7, 6.8, 7.1, 7.2, or 7.3
      • Code42 version 6.5 is supported on RedHat Enterprise Linux 7.4
      • Ubuntu 14.04 or later
    • 64-bit operating system
    • Kernel version 2.6.32 or later
    • SysVinit
  • Windows
    • Server 2016
    • Server 2012 R2
    • Server 2008 R2
  • Linux
    • Either
      • RedHat Enterprise Linux 6.6, 6.7, 6.8, 7.1, 7.2, or 7.3
      • Code42 version 6.5 is supported on RedHat Enterprise Linux 7.4
      • Ubuntu 14.04 or later
    • 64-bit operating system
    • Kernel version 2.6.32 or later
    • SysVinit
  • Linux
    • Either
      • RedHat Enterprise Linux 6.6, 6.7, 6.8, 7.1, 7.2, or 7.3
      • Code42 version 6.5 is supported on RedHat Enterprise Linux 7.4
      • Ubuntu 14.04 or later
    • 64-bit operating system
    • Kernel version 2.6.32 or later
    • SysVinit
Additional software

The Code42 installer includes the JRE:

  • Code42 server version 6.5: Oracle Java 8u121
  • Code42 server version 6.0: Oracle Java 8u91

The Code42 installer includes the JRE:

  • Code42 server version 6.5: Oracle Java 8u121
  • Code42 server version 6.0: Oracle Java 8u91

PostgreSQL server 9.4 or later

The Code42 installer includes the JRE:

  • Code42 server version 6.5: Oracle Java 8u121
  • Code42 server version 6.0: Oracle Java 8u91

PostgreSQL server 9.4 or later

CPU type 64-bit Intel processor, 8-core, E5 64-bit Intel processor, 8-core, E5 64-bit Intel processor, 8-core, E5
Memory

16 GB ECC RAM

32 GB ECC RAM

64 GB ECC RAM

Networking

One or more Ethernet connections of 1 or 10 Gbps each

One or more Ethernet connections of 1 or 10 Gbps each

One or more Ethernet connections of 1 or 10 Gbps each

Storage for OS and Code42 server Software

200 GB SSD for operating system and Code42 server software

  • RAID1, RAID10, or RAID6
  • Performance-optimized

200 GB SSD for operating system and Code42 server software

  • RAID1, RAID10, or RAID6
  • Performance-optimized

200 GB SSD for operating system and Code42 server software

  • RAID1, RAID10, or RAID6
  • Performance-optimized
Storage for database backups At least 500 GB for backups of the Code42 server database (stored on separate media) At least 1 TB for backups of the Code42 server database (stored on separate media) 2 TB for backups of the Code42 server database (stored on separate media)

Storage server requirements

Component Requirement
Code42 platform Latest version
Operating system

One of the following operating systems:

  • Linux
    • Either:
      • RedHat Enterprise Linux 6.6, 6.7, 6.8, 7.1, 7.2, or 7.3
      • Code42 6.5 is supported on RedHat Enterprise Linux 7.4
      • Ubuntu 14.04 or later
    • 64-bit operating system
    • Kernel version 2.6.32 or later
    • SysVinit
  • Windows:
    • Server 2016
    • Server 2012 R2
    • Server 2008 R2
Additional software

The Code42 installer includes the JRE:

  • Code42 server version 6.5: Oracle Java 8u121
  • Code42 server version 6.0: Oracle Java 8u91
CPU type

64-bit Intel processor, 8-core, E5

Memory

32 or 64 GB ECC RAM

Networking

One or more Ethernet connections of 1 or 10 Gbps each

Storage for software and operating system

200 GB SSD for operating system and Code42 server software

  • RAID1, RAID10, or RAID6
  • Performance-optimized
Storage for archives
  • HDDs with up to 100 TB of storage space
    • RAID6
    • XFS (Linux) or NTFS (Windows) filesystem
  • Each store point on the storage server should contain no more than 30 TB of stored archives.

Administration console requirements

  • Minimum resolution: 1024x768
  • Web browser:
    • Chrome (most recent)
    • Firefox (most recent)
    • Internet Explorer 11 (on Windows)
    • Microsoft Edge (most recent, on Windows)
    • Safari (most recent, on Mac, Linux)

The administration console does not support mobile web browsers.

End user application requirements

The system specifications listed below are the minimum requirements needed to successfully install the Code42 app.

Code42 app version 6.0 and later

To avoid security risks, keep your operating system updated.

OS Hardware Software
Windows
  • 1 GHz dual-core CPU
  • 1 GB memory
  • 450 MB free drive space

Windows operating systems:

  • Windows 10
  • Windows 8.1
  • Windows 7

Mac

  • 1 GHz 64-bit Intel CPU
  • 1 GB memory
  • 450 MB free drive space

Mac operating systems:

  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10 (up through Code42 app version 6.0.4 only)
Linux
  • 1 GHz CPU
  • 1 GB memory
  • 450 MB free drive space

Linux operating systems:

  • Red Hat Enterprise Linux 7.1, 7.2, 7.3
  • Ubuntu 14.04 (64-bit) or higher
  • Install libgconf-2-4

The Code42 app requires a graphical user interface (GUI) for use on all operating systems.

Code42 app version 5.1.2 and later

To avoid security risks, keep your operating system updated.

OS Hardware Software
Windows
  • 1 GHz Dual-Core CPU
  • 1 GB memory
  • 450 MB free drive space

Windows operating systems:

  • Windows 10
  • Windows 8, 8.1
  • Windows 7
  • Server 2012 R2
  • Server 2012 (Code42 app version 5.1.2 through 5.3)
  • Server 2008 R2

Mac

  • 1 GHz 64-bit Intel CPU
  • 1 GB memory
  • 450 MB free drive space

Mac operating systems:

  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10
  • OS X Mavericks 10.9
Linux
(Code42 app version 5.1.x and later)
  • 1 GHz CPU
  • 1 GB memory
  • 450 MB free drive space

Linux operating systems:

  • Red Hat Enterprise Linux 7.1 64-bit (also known as Red Hat 7 Update 1) or higher
  • Ubuntu 14.04 (64-bit) or higher
  • install libgconf-2-4

The Code42 app requires a graphical user interface (GUI) for use on all operating systems.

Code42 app version 4.5.2 and later

To avoid security risks, keep your operating system updated.

OS Hardware Software
Windows
  • 1 GHz CPU
  • 1 GB memory
  • 450 MB free drive space

Windows operating systems:

  • Windows 10
  • Windows 8, 8.1
  • Windows 7
  • Server 2012 R2
  • Server 2012 (Code42 app version 4.5.2 through 4.7.x)
  • Server 2008 R2

Mac

  • 1 GHz 64-bit Intel CPU
  • 1 GB memory
  • 450 MB free drive space

Mac operating systems:

  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10
  • OS X Mavericks 10.9
Linux
  • 1 GHz x86-64 CPU
  • 1 GB memory
  • 450 MB free drive space
  • Kernel version 2.6.32 or later
  • cpio
  • Xorg
  • GTK2
  • SysVInit
  • SWT1

The Code42 app requires a graphical user interface (GUI) for use on all operating systems.
1 This component is packaged with the Code42 app.

CrashPlan mobile app

Mobile OS Version
Android Android 2.2 and later
iOS iOS 7.0 and later

Unsupported operating systems

Operating system Last supported Code42 app version
Windows Server 2016 never supported
Windows Server 2012 and 2012 R2 4.8 and 5.4
Windows Server 2008 R2 4.8 and 5.4
Windows Server 2008 4.7
Windows Vista Service Pack 2

4.7

Windows XP

4.7

Windows Server 2003 4.2
OS X Mavericks 10.9 4.8
OS X Mountain Lion 10.8

4.7

OS X Lion 10.7.5

4.7

Mac OS X Snow Leopard 10.6 4.21
Mac OS X Leopard 10.5 3.6.4
Mac OS X Tiger 10.4 3.2

1 Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.

 

Network ports

Code42 server ports

Inbound ports

The following table lists the default Code42 server ports. It is best practice to deny inbound traffic at the firewall for any ports not needed by the Code42 configuration.

Port forwarding
You can use port forwarding, also called port mapping, to avoid port conflicts and port restrictions within your Code42 environment and on other networks.
Port(s) Protocol Source Destination Description

4282

4287 (TLS)

TCP
  • LAN networks
  • Internet

Your authority server

  • Backup traffic from internal and external endpoints
  • Statistics and job status from internal and external endpoints
Your storage servers Backup traffic from internal and external endpoints
4280 (http)
4285 (https)
TCP
  • LAN networks
  • Internet
Your Code42 server
  • Access for administration console and web restore to internal and external endpoints
  • For Code42 servers 6.5 and later deploying Code42 apps 6.5 and later, access for client deployment and customization.

Outbound ports

Specific IPs
For specific IPs, sign in with a privileged account or contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business (previously CrashPlan PRO) support.
Port(s) Protocol Source Destination Description
25 TCP Your Code42 server Mail Server(s) SMTP services
53 UDP Your Code42 server DNS Server(s) DNS services
123 UDP Your Code42 server NTP Server(s) NTP services
443 TCP Your Code42 server code42.com
crashplan.com
Online Code42 subscription services
TCP Your Code42 server code42.com

Managed appliance upgrades

389 (LDAP)
636 (LDAPS)
TCP Your authority server LDAP or Active Directory Server(s) Integration with LDAP or Active Directory services
1812
1813
UDP Your Code42 server RADIUS Server(s) RADIUS services
5432* TCP Your Code42 server PostgreSQL Database service

* A Code42 authority server and its associated PostgreSQL server may reside on the same machine. In that case, there is no need to open port 5432.

Multi-server deployment ports

Port(s) Protocol Source Destination Description

4283

4288 (TLS)

TCP

Your Code42 server

Your Code42 server Data balancing between Code42 servers1
4286 TCP

Your Code42 server

Your Code42 server Statistics traffic between Code42 servers1

1On Windows Code42 servers, this port must be enabled for both Code42 cloud and on-premises environments.

Code42 app ports

Port(s) Protocol Source Destination Description

4282

4287 (TLS)

TCP LAN networks Your Code42 server(s) (Default) Communication from the device to Code42 server(s) in on-premises environments
443 TCP LAN networks Code42 cloud Communication from the device to the Code42 cloud
42431 TCP Localhost Localhost (Default) Code42 app connecting to Code42 service
42421 TCP Code42 app device Code42 app device (Default) Computer-to-computer backups in Code42 for Enterprise

1024 - 14500

49000 - 52000

TCP Code42 app device

Code42 app device

(Optional) NAT traversal ranges used for connecting between computers

1900

2869

UDP

TCP

Code42 app device Code42 app device (Optional) Standard UPnP ports required for computer-to-computer connections
5351 UDP Code42 app device Code42 app device (Optional) Standard NAT-PMP port required for computer-to-computer connections

1The Code42 app uses a different pair of available ports if the default ports are in use. The ports in use can be found in the app.log file.