Code42 FAQs
Who is this article for?
Incydr, no.
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
Overview
This page contains a list of frequently asked questions for Code42 for Enterprise users.
This article is for Code42 for Enterprise. If you're using CrashPlan for Small Business, see CrashPlan for Small Business FAQs.
Backup questions
- How does backup work?
- Why does the Code42 app report a different file size than the size of files selected for backup?
- Why isn’t this backup reaching 100% complete?
- How do users add a computer/device?
- Can the Code42 app back up terabytes (TBs) of data?
- What should users back up?
- Can users back up files on an external drive, NAS, or a mapped drive?
- Can I run Code42 for Enterprise on a headless/NAS setup?
- Can users back up to other users' computers?
- Can I back up a server with Code42 for Enterprise?
- How do users set up a new device for backup and no longer back up the old one?
- How do I exclude entire folders and specific files from backups?
Restore questions
Performance questions
Cold storage questions
- What is cold storage?
- How long does data stay in cold storage?
- Does cold storage consume a subscription?
Upgrade questions
Managing storage questions
Authentication questions
Archive maintenance questions
- What is archive maintenance?
- Why can’t users restore during archive maintenance?
- Why did the archive change in size?
Reporting questions
- How do I configure reports to only go to administrators and not end users?
- Why are no reports being sent?
Network questions
- How do I update our Code42 server network settings?
- I need help renewing or creating a SSL/TLS certificate. How do I secure my connection?
Trials, subscriptions, and licensing questions
- Is there a free trial?
- How is Code42 for Enterprise licensed?
- Can I have a combination of annual and perpetual licenses?
- Does each device count as a subscription?
- Is Code42 for Enterprise available outside of the US and Canada?
- Is Code42 for Enterprise translated in other languages?
- How do I buy?
- How do I get help with my subscription, invoice or bill?
- Why are we using more subscriptions than we have active users?
Australia and New Zealand customers' questions
- Are your cloud services based in Australia?
- I have already purchased a plan through the US store. What price do I pay to renew?
- Why the big price difference between Australia and US offerings?
- Can I purchase subscriptions for multi-year plans?
Compliance questions
Contact support questions
Backup
Restore
Performance
Cold Storage
Upgrades
Managing storage
Authentication
Archive maintenance
Reporting
Network
Trials, subscriptions, and licensing
Australia and New Zealand customers
Compliance
Contact support
Resources
There are several different ways to get more information about Code42 for Enterprise:
- Check out our support site for all of our support documentation.
- In the Code42 console, click the Help icon in the upper-right for a reference article about that page.
- Our customer success community is a great place to seek and exchange product knowledge, collaborate with your peers, stay up-to-date on Code42 events and resources, and grow your professional network.
- Advance your Code42 knowledge through instructor-led or virtual classes.
- See our new admin toolkit for more resources.