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This article applies to version 6.

Other available versions:

Cloud | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Code42 FAQs

This article applies to version 6.

Other available versions:

Cloud | Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

This page contains a list of frequently asked questions for Code42 for Enterprise users.

Decide what to buy

Is there a free trial?

Yes. There is a 30-day free trial to Code42 for Enterprise. Your trial is a fully functional version of the software, and is exactly the same as the purchased software.

How is Code42 for Enterprise licensed?

Code42 for Enterprise is licensed by annual user license. Each active user consumes a user license.

Annual Licenses: You can choose from 1-year, 2-year and 3-year plans. These plans include Support and Maintenance for the duration of the license.

If you decide to host your data with us, you'll also need to pay storage fees.

Can I have a combination of annual and perpetual licenses on the same authority server?

Yes. If you purchased a perpetual license in 2012 or earlier, you can have both annual and perpetual licenses running within the same Code42 environment.

Is Code42 for Enterprise available outside of the US and Canada?

Yes. Code42 for Enterprise is available worldwide.

Is Code42 for Enterprise translated in other languages?

Yes. Please see our details on available languages for all Code42 products.

Is there a manual?

Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.

How do I buy?

Please visit our online store to purchase or to request a quote.

What payment methods do you accept?

We accept payment via credit card.

Does each device count as a license?

Beginning with Code42 for Enterprise version 3.5, all licensing is user-based. A single user license covers up to 4 devices per user account

Other questions

Do you support backing up network drives?

Yes, but only on Mac and Linux.

Due to security constraints within the Windows operating systems, Code42 for Enterprise does not support backing up mapped or network drives on Windows.

Where can I learn more?

There are several different ways to get more information about Code42 for Enterprise:

  • In the administration console, hover over a part of the screen to see a brief description of the item.
  • In the administration console, click the Help menu and choose the help option you want. The Documentation option displays a reference article about that page. All Documentation displays the Code42 for Enterprise Online reference guide.
  • Search our support site for all our documentation about Code42 for Enterprise.
  • Visit our YouTube page for video tutorials.
Can users back up to other users' computers?

No. Starting with version 3.2.1, Code42 for Enterprise does not allow creation of new client destinations for devices under different accounts.

Can users back up to other devices under the same account?

Yes. See our tutorial on configuring computer-to-computer backup in Code42 for Enterprise.

Is Code42 certified for ISO27001 or SSAE16 compliance?

Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.

For more information, see our Enterprise Security Resources.

Is Code42 for Enterprise HIPAA compliant?

Code42 for Enterprise can be configured to support HIPAA compliance. Learn more about Code42 for Enterprise and HIPAA compliance.

Additional questions

If you have additional questions that our online resources don't address, our Customer Champions are happy to assist via email, live chat, and phone with Code42 for Enterprise support. You can also post your question to the Code42 community to get advice from fellow Code42 administrators.

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