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Code42 Support

Administrator's guide to Code42 app version 6

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

Version 6 of the Code42 app continues the improvements introduced in version 5 (called the CrashPlan app), which features a new user interface that makes backup and recovery easier than ever before.

Administrators of cloud-only Code42 environments (without on-premises authority or storage servers) will see users automatically upgrade from version 4.x directly to version 6. Administrators with an on-premises authority server have the option to upgrade their users to version 6. This article describes what administrators need to know about moving from version 4.x to version 6 of the Code42 app.

See Changes to the Code42 app in version 6 for user information about this entirely new Code42 app experience. (Users with version 5.x Code42 apps will notice only a few small changes when they upgrade to version 6.)

Start backup

When user devices upgrade to version 6, existing backups continue automatically without interruption. However, users are prompted to sign in the first time their apps open.

If your users add new devices, then backups start based on the users' organization settings.

Device backup settings and the Code42 app

Find device backup settings in the Code42 app

Backup settings are arranged to improve usability in version 6. The most-frequently-accessed user settings are available from the device's Details view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.

Settings in the administration console have not been moved. Consequently, settings in the Code42 app no longer mirror their location in the administration console as closely as they did in earlier versions.

Advanced settings removed from the Code42 app

Some advanced settings included in versions 4.x and earlier of the Code42 app are removed in version 6. The removed settings have limited utility for the majority of users and can cause unintended consequences.

The following settings are removed from the Code42 app:

  • File verification scan schedule
  • Frequency and versions (Version 6.0.x only. Frequency and version settings returned in version 6.5.)
  • Advanced backup settings:
    • Data de-duplication
    • Compression
    • Encryption enabled
    • Watch file system in real-time
    • Back up open files

Both administrators and end users can still manage and update these settings from the administration console.

Locked settings in the Code42 app

You can lock device backup settings in all versions of the Code42 app via the administration console. However, the way locked settings display in the Code42 app depends on the app's version.

  • In versions 4.x and earlier, locked settings always display to the user in read-only mode.
  • In versions 6, locking behavior depends on the type of setting:
    • Backup set settings: Setting displays in read-only mode. A lock icon indicates that the user cannot modify the setting.
    • Device preferences: Setting is hidden. If all settings on a tab are locked, then the tab does not display.

Locked settings in version 6 of the CrashPlan app

Backup sets

In version 6, a user's ability to create backup sets is enabled by default. To prevent users from creating backup sets, you can lock backup sets from the administration console.

Inbound backup support

Computer-to-computer backup, also known as inbound backup, is not supported in version 6 of the Code42 app. If users previously configured computer-to-computer backup in version 4.x and earlier of the Code42 app, and the Code42 app upgrades to version 6, they can no longer manage the settings for these backups.

End users or administrators can disable inbound backup destinations from the administration console. Additionally, administrators can revoke access to account destinations.

Troubleshoot the Code42 app

History and Command Line tools help with troubleshooting the Code42 app. In version 6, the method for accessing these tools depends on the device's operating system:

  • History:
    • Windows: Tools > History
    • Mac: Window > History
  • Command line:
    • Windows: Ctrl+Shift+C
    • Mac: Option+Command+C

For guidance on troubleshooting specific issues in the Code42 app, see our troubleshooting guide.

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