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Code42 Support

Use Code42 to simplify device migration

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:


The Code42 for Enterprise device migration process (also called adoption or replacement) allows you to easily migrate a user's data after you:

  • Replace a device with a new one (due to theft, loss, or upgrade)
  • Replace a device's main hard drive
  • Reinstall a device's operating system
  • Completely uninstall and reinstall Code42 for Enterprise

Understand device migration

Migrating a device means copying files from a Code42 for Enterprise backup to a new or rebuilt machine, and also copying Code42 for Enterprise settings, license, and identity data to the new machine. The new machine assumes the identity of a previous machine for backup purposes.

Migrate and replace
Migrating settings and files from an old device to a new device is also called replacing a device. The two terms are synonyms.

The table below describes and links to instructions to help you transfer files and Code42 for Enterprise settings to a new device of any operating system.

If you are migrating from one Windows device to another, use Code42 for Enterprise to transfer Windows user settings as well as user files and Code42 for Enterprise settings.

Scenario Instructions

Use the Code42 app wizard to transfer data files and backup settings from a previous device to a new one.

Replacing Your Device

Use the administration console to transfer backup identity and settings from a backup to a new device and then resume backups.

Adopting A Computer From The Administration Console

Use the Code42 app wizard to transfer data files and backup settings from a backup created on one operating system to a new device of a different operating system.

Replacing A Device With A Different Operating System Or File System

Migrate user settings on Windows

In addition to the above, migrating from one Windows device to another can include copying Windows user settings (also called user state or user profile) from the user's Code42 backup to the new device. Applying that data to the new device duplicates the system and user configuration of the previous device.

Code42 and USMT
Our Customer Champions are available to assist you with backing up Windows user settings. But USMT is not a Code42 product, and our Customer Champions cannot provide detailed assistance with USMT-specific tasks, such as deploying USMT to devices, creating the necessary .XML files, or selecting ScanState and LoadState options. For assistance with USMT, consult Microsoft's documentation.
Scenario Instructions

Back up Windows user settings with USMT.

Backing up Windows User Settings With Code42 CrashPlan

Use the Code42 app migration wizard to transfer data files, backup settings, and Windows user settings from a previous device to a new one.

Migrating Windows User Settings To A New Device

Transfer data files and Code42 backup settings with Code42 app. Transfer Windows user settings manually with USMT.

Using Code42 CrashPlan To Migrate Windows User Profiles And Data

External resources