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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

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Code42 Support

Upgrade to the Code42 Cloud

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Overview

This article describes how the Code42 Professional Services team upgrades your on-premises installation of Code42 to the Code42 cloud. Upgrading to the Code42 cloud allows you to take advantage of our latest features to detect and respond to insider risks.

Considerations

  • A Professional Services team member guides you through the upgrade process. Contact your Customer Success Manager (CSM) to learn more.
  • If your backup archives are already in the Code42 cloud, they are retained. However, backup archives in on-premises storage servers are not retained and backup starts afresh in the Code42 cloud.
  • Rather than retaining your existing archives in the Code42 cloud, in some situations it may be more beneficial to leave your current backups behind and start with a fresh deployment in the Code42 cloud. Your Code42 environment will be reviewed by the Professional Services team to determine the best option for you.

Before upgrade

Before you upgrade to the Code42 cloud, a Code42 Professional Services team member helps you perform the following required tasks: 

After upgrade

When the upgrade is finished, sign in to the Code42 console to verify that everything is working as expected. 

  1. Sign in to the Code42 console in the Code42 cloud as a user with the Customer Cloud Admin role.
  2. Verify your Code42 environment is configured correctly:
  3. Start your old on-premises authority server using the CLI command. Your Code42 Professional Services contact helps you update this old Code42 console to redirect Code42 apps to your new cloud Code42 console.

Next steps

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