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This article applies to version 6.

Other available versions:

Version 5icon.qnmark.png

Available in:

Small Business
Code42 Support

Preserve deactivated archives

This article applies to version 6.

Other available versions:

Version 5icon.qnmark.png

Available in:

Small Business


When an administrator deactivates Code42 app users, the Code42 platform retains their archives until the administrator purges them or until they expire from cold storage. In either case the archives are permanently lost. To preserve archives, copy archive files before purging or expiration. This article explains how to find, copy, and preserve backup archives from deactivated users.

Copy archives from cold storage to local storage

The backup archives of deactivated users go into cold storage for a given retention period. Unless an administrator purges the archives from cold storage, the archives then become expired.

Before archives are purged or expire, an administrator can copy them to a location outside the Code42 platform to preserve them. Compliance or legal hold policies may require preserving archives in this way.

Code42 does not back up copies of archives
The Code42 app does not back up copies of Code42 archives. The administrator is responsible for maintaining archives copied out of Code42 cold storage.

For details on how archives consume subscriptions, see Cold Storage Subscription Usage.

Step 1: Identify the archives to preserve

A deactivated user has one or more devices, and each device has a separate backup archive. To find the archives, generate a report:

  1. Sign in to the administration console.
  2. Select Administration > Users.
  3. (Version 6.5 and later) Select Deactivated.
    (Version 6.0.x) From the action menu, select Show Deactivated.
    The display now shows only deactivated users.
  4. Click on the Device Report icon device report icon.
    A new browser window opens.
  5. From the menu Device Status, select Deactivated.
  6. Click Run Report.
    The report now includes only deactivated archives.
  7. Click on the action menu, and select these fields:
    • Archive GUID
    • Cold Storage
    • Destination Name
    • Device Name
    • Server Name
    • Username
  8. Click OK.
  9. Record the data for those users and devices whose archives you want to preserve.
    For large numbers of users, click Export All As CSV, then use a spreadsheet tool.

Step 2: Locate the store points for those archives

To learn where archives are stored, first understand the Code42 storage hierarchy:

  • Users send backup data to one or more destinations.
    • Each destination has one or more storage servers.
      • Each storage server has one or more store points. A store point is a file path on the server's host machine.
        • An archive is a directory on a store point. Its name is one of the Archive GUIDs you retrieved in Step 1 above.

To locate the store points you want to copy archives from:

  1. Sign in to the administration console.
  2. Select Storage > Destinations.
  3. Click the expander icons to navigate through each of the destinations and servers named in the data you retrieved in Step 1.
  4. Click on each store point name.
    The store point details display.
  5. For each store point, record the Path and Directory name.

Store point information

Step 3: Locate and copy archive directories

Copy your archives to a new location to preserve them. The Code42 app is not able to back up the copies.

  1. Open the terminal or Finder on the storage server's host system.
  2. Navigate to the /path/directory pairs you recorded in Step 2.
  3. Look for directories that match the archive GUIDs you recorded in Step 1.

For archives in cold storage, paths are in the form:


For expired archives, paths are in the form:

  1. Copy those directories and everything in them to a new location.
    Store point files can be large. For copying them, we recommend a tool like rsync or robocopy.