File and folder hierarchy
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Who is this article for?
Find your product plan in the Code42 console on the Account menu.
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
Overview
Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Code42 server file structure
Linux
For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.
| Use | Folder |
|---|---|
| Main application | /opt/proserver |
| Live database | /opt/proserver/db |
| Log files | /var/log/proserver |
| Requested Code42 app logs | /var/opt/proserver/client-logs |
| App support | /var/opt/proserver |
| Automatic secure keystore file | /var/opt/proserver/ksp |
| Database dumps | /var/opt/proserver/dumps |
| Sanitized database dumps | /var/log/proserver |
| Automatic secure keystore dumps | /var/opt/proserver/kspDumps |
| Default store point | /var/opt/proserver/backupArchives/CrashPlanArchive_Default |
| Seed location for default store point | /var/opt/proserver/backupArchives/CrashPlanArchive_SEED |
| Transient cache files | /var/opt/proserver/backupCache |
| Identity file location and name | /var/opt/proserver/.identity |
| Command line tools | /opt/proserver/bin |
| Files for customizing the Code42 console |
/opt/proserver/content-custom/Default-custom/shared/custom |
| Stock Code42 app installers |
Applies to Code42 servers installed as root on Ubuntu |
| Custom Code42 app installers Directory must be created by the administrator |
/opt/proserver/content-custom/Default-custom/download/ |
| Code42 server upgrade files | /opt/proserver/upgrade |
| Email templates | /opt/proserver/content/Default/emails/templated |
| Email template images | /opt/proserver/content/Default/emails/images |
| Custom email templates |
/opt/proserver/content-custom/Default-custom/emails/templated |
| Custom email template images |
/opt/proserver/content-custom/Default-custom/shared/custom |
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 server and the operating system. If you installed 32-bit Code42 server software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article. See Considerations For Windows for more information.
| Use | Folder |
|---|---|
| Main application | C:\Program Files\CrashPlan PROe Server |
| Live database | C:\Program Files\CrashPlan PROe Server\data\db |
| Log files | C:\Program Files\CrashPlan PROe Server\logs |
| Requested Code42 app logs | C:\Program Files\CrashPlan PROe Server\client-logs |
| Application data directory | C:\ProgramData\PROServer |
| Automatic secure keystore file | C:\Program Files\CrashPlan PROe Server\data\ksp |
| Database dumps | C:\ProgramData\PROServer\dumps |
| Sanitized database dumps | C:\Program Files\CrashPlan PROe Server\logs |
| Automatic secure keystore dumps | C:\ProgramData\PROServer\kspDumps |
| Default store point | C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_Default |
| Seed location for default store point | C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED |
| Transient cache files | C:\ProgramData\PROServer\backupCache |
| Identity file location and name | C:\ProgramData\PROServer\.identity |
| Command line tools | C:\Program Files\CrashPlan PROe Server\bin |
Files for customizing the Code42 console |
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom |
| Stock Code42 app installers |
C:\Program Files\CrashPlan PROe Server\client\installers |
| Custom Code42 app installers Directory must be created by the administrator |
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\ |
| Code42 server upgrade files | C:\Program Files\CrashPlan PROe Server\upgrade |
| Email templates | C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated |
| Email template images | C:\Program Files\CrashPlan PROe Server\content\Default\emails\images |
| Custom email templates |
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated |
| Custom email template images |
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom |
Code42 app file structure
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
Windows 8.1 and 10
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
|
| Service log files | C:\ProgramData\CrashPlan\log |
| UI log files |
|
| Transient caches | C:\ProgramData\CrashPlan\cache |
| Code42 app configuration file | C:\Program Files\CrashPlan\CrashPlanService.ini Code42 app version 6.x only |
| Identity file | C:\ProgramData\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
|
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use | Folder |
|---|---|
| Main application |
|
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache |
| Code42 app configuration file | C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini Code42 app version 6.x only |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
|
Mac
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
|
| Service log files | /Library/Logs/CrashPlan |
|
UI log files |
~/Library/Logs/CrashPlan To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path. |
| Transient caches | /Library/Caches/CrashPlan |
| Code42 app configuration file |
|
| Identity file | /Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
Version 6.5 introduced a new process for customizing the Code42 app. |
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use | Path |
|---|---|
| Main application |
|
| Service log files |
~/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan |
| Code42 app configuration file |
|
| Identity file | ~/Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
|
Linux
| Use | Folder |
|---|---|
| Main application | /usr/local/crashplan |
| Service log files | /usr/local/crashplan/log |
| UI log files |
|
| Transient caches | /usr/local/crashplan/cache |
| Code42 app configuration file | /usr/local/crashplan/bin/run.conf |
| Identity file | /var/lib/crashplan/.identity |
Files for customizing the desktop graphic interface |
|
Considerations for Windows
This article assumes that the architecture of the Code42 server software or Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
| Software Architecture | Operating System Architecture | Software Install Location |
|---|---|---|
| 32-bit | 32-bit | C:\Program Files |
| 64-bit | 64-bit | C:\Program Files |
| 32-bit | 64-bit | C:\Program Files (x86) |