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Code42 Support

File and folder hierarchy

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

Code42 server file structure

Linux

For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.

Use Folder
Main application /opt/proserver
Live database /opt/proserver/db
Log files /var/log/proserver
Requested Code42 app logs /var/opt/proserver/client-logs
App support /var/opt/proserver
Automatic secure keystore file /var/opt/proserver/ksp
Database dumps /var/opt/proserver/dumps
Sanitized database dumps /var/log/proserver
Automatic secure keystore dumps /var/opt/proserver/kspDumps
Default store point /var/opt/proserver/backupArchives/CrashPlanArchive_Default
Seed location for default store point /var/opt/proserver/backupArchives/CrashPlanArchive_SEED
Transient cache files /var/opt/proserver/backupCache
Identity file location and name /var/opt/proserver/.identity
Command line tools /opt/proserver/bin
Files for customizing the administration console

/opt/proserver/content-custom/Default-custom/shared/custom

Stock Code42 app installers

Applies to Code42 servers installed as root on Ubuntu
/opt/proserver/client/installers

Custom Code42 app installers
Directory must be created by the administrator
/opt/proserver/content-custom/Default-custom/download/
Code42 server upgrade files /opt/proserver/upgrade
Email templates /opt/proserver/content/Default/emails/templated
Email template images /opt/proserver/content/Default/emails/images
Custom email templates

/opt/proserver/content-custom/Default-custom/emails/templated

Custom email template images

/opt/proserver/content-custom/Default-custom/shared/custom

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 server and the operating system. If you installed 32-bit Code42 server software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article. See Considerations For Windows for more information.

Use Folder
Main application C:\Program Files\CrashPlan PROe Server
Live database C:\Program Files\CrashPlan PROe Server\data\db
Log files C:\Program Files\CrashPlan PROe Server\logs
Requested Code42 app logs C:\Program Files\CrashPlan PROe Server\client-logs
Application data directory C:\ProgramData\PROServer
Automatic secure keystore file C:\Program Files\CrashPlan PROe Server\data\ksp
Database dumps C:\ProgramData\PROServer\dumps
Sanitized database dumps C:\Program Files\CrashPlan PROe Server\logs
Automatic secure keystore dumps C:\ProgramData\PROServer\kspDumps
Default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_Default
Seed location for default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED
Transient cache files C:\ProgramData\PROServer\backupCache
Identity file location and name C:\ProgramData\PROServer\PROServer\.identity
Command line tools C:\Program Files\CrashPlan PROe Server\bin

Files for customizing the administration console

C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom

Stock Code42 app installers

C:\Program Files\CrashPlan PROe Server\client\installers

Custom Code42 app installers
Directory must be created by the administrator
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\
Code42 server upgrade files C:\Program Files\CrashPlan PROe Server\upgrade
Email templates C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated
Email template images C:\Program Files\CrashPlan PROe Server\content\Default\emails\images
Custom email templates

C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated

Custom email template images

C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom

Code42 app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Windows 7, 8.1, 10

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files C:\ProgramData\CrashPlan\log
Default location for inbound backup data from other computers C:\ProgramData\CrashPlan\backupArchives
Transient caches C:\ProgramData\CrashPlan\cache
Code42 app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\ProgramData\CrashPlan\.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
    C:\ProgramData\CrashPlan\lang\custom
Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Default location for inbound backup data from other computers

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\backupArchives

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Code42 app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity


Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
    C:\\Users\<username>\AppData\<Local or Roaming>\CrashPlan\lang\custom

Mac

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Default location for inbound backup data from other computers /Library/Application Support/CrashPlan/BackupArchives
Transient caches /Library/Caches/CrashPlan
Code42 app configuration file /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
    /Library/Application Support/CrashPlan/lang/custom
Installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

 

Default location for inbound backup data from other computers

~/Library/Application Support/CrashPlan/BackupArchives

Transient caches

~/Library/Caches/CrashPlan

Code42 app configuration file

~/Library/LaunchAgents/com.crashplan.engine.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
    ~/Library/Application Support/CrashPlan/lang/custom

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files /usr/local/crashplan/log
Default location for inbound backup data from other computers /usr/local/var/crashplan/
Transient caches /usr/local/crashplan/cache
Code42 app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
  • Versions 4.8 and later:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
    /var/lib/crashplan/lang/custom

Considerations for Windows

This article assumes that the architecture of the Code42 server software or Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Software Architecture Operating System Architecture Software Install Location
32-bit 32-bit C:\Program Files
64-bit 64-bit C:\Program Files
32-bit 64-bit C:\Program Files (x86)