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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Other available versions:

Cloud

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Code42 Support

Deactivate and reactivate users and devices

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Other available versions:

Cloud

Overview

To provide and revoke access to users' data in your Code42 environment, you may need to deactivate and reactivate users and devices. This article explains how to:

Definitions

The terms below are used throughout this article.

cold storage

Temporary holding state for archives after they are deactivated but before they expire and are permanently deleted. This is similar to a file in your computer’s Recycle Bin or Trash. A user who has an archive in cold storage still consumes a user subscription. Administrators can retrieve archives from cold storage throughout the cold-storage retention period.

deactivate

Stop a backup and move the archive into cold storage (for eventual deletion). Subscriptions are not immediately freed by deactivation. Devices, users, and organizations can be deactivated. Deactivated users cannot sign in and cannot be added to a legal hold.

Before you begin

We recommend reviewing the structures for archive storage and user management in the Code42 platform:

Deactivate and reactivate users

Deactivate a user

  1. Sign in to the Code42 console.
  2. Select Administration > Users.
  3. (Version 6.5 and later) Select Active.
  4. Select a user to view User Details.

    Update the user's email address
    An email address can be used with only one Code42 user account at a time. If you want to use this email address again (as the email address for a new user in another organization, for example), change the email address for the user you are deactivating before adding it to a new user in another organization.

    For example, Hannah Snyder (email address hsnyder@example.com) uses Code42 personally for her single-proprietor consulting business. She's just partnered with a larger consulting firm that also uses Code42 and wants to be added to their organization using the same email address. Before adding her as a new user to the larger organization, edit the user details in her existing account to change her email address (for example, to hsnyder_deactivated@example.com) and then deactivate that existing account. Next, add her to the new organization using her preferred email address (hsnyder@example.com).

  5. From the User Details, open the action menu.
  6. Click Deactivate.
  7. When prompted, click OK to confirm the user account deactivation.
    The user and all devices associated with this user account are deactivated immediately. All backup archives owned by this user are placed into cold storage.

Activate a deactivated user

  1. Sign in to the Code42 console.
  2. Select Administration > Users.
  3. (Version 6.5 and later) Select Deactivated.
    (Version 6.0.x) From the action menu, select Show Deactivated.
    The display now shows only deactivated users.
  4. Click the username you'd like to reactivate to display User Details.
  5. From the action menu, select Activate.
    • (Version 7.0 and later) When a user is reactivated, the user's unexpired archives are moved out of cold storage and all devices associated with this user account are reactivated immediately. If the user signs in to the Code42 app on the same device that was used before deactivation, backup resumes automatically. If the user signs in from a different device, the user must replace the device from the Code42 app or from the Code42 console (Code42 for Enterprise only) in order to resume backing up to the archives moved out of cold storage.
    • (Version 6.8.x and earlier) The user's devices remain deactivated. To reactivate the devices, see Activate a deactivated device.
  6. (Optional) To restore files from a device associated with the reactivated user:

Deactivate and reactivate devices

Deactivate device

  1. Sign in to the Code42 console.
  2. Go to Administration > Devices.
  3. (Version 6.5 and later) Select Active
  4. Click the device name to display Device Details.
  5. From the action menu, click Block. For Code42 environments that use customized Code42 app installers configured to auto-register users, Code42 recommends blocking the device before deactivating. Without first blocking the device, it may reactivate automatically.
  6. When prompted, click OK to confirm the device block.
  7. From the action menu, click Deactivate.
  8. When prompted, click OK to confirm the device deactivation.
    The device is immediately deactivated. The device's associated backup archives are placed into cold storage.

Activate a deactivated device

Before you can activate a deactivated device, the device's user must be active.
  1. Sign in to the Code42 console.
  2. Go to Devices.
  3. (Version 6.5 and later) Select Deactivated to display deactivated devices.
    (Version 6.0.x) From the action menu, click Show Deactivated to display deactivated devices.
  4. Click the device name to display Device Details.
  5. From the action menu, click Activate.
  6. (Optional) To restore files from the reactivated device: