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Code42 Support

Administrator resources glossary

Available in:

Small Business
Applies to:


List of administrator-related terms and definitions.


Account password

Password you supplied when you registered your CrashPlan user account.

Administration console

The web-based management application used to administer the Code42 environment. The administration console is a component of every Code42 server installation, and is also available to administrators of Code42 public cloud deployments (including CrashPlan for Small Business (previously CrashPlan PRO)).


See replace device.


An archive contains backup data for a single device. Each archive is securely encrypted using an archive encryption key.

Archive key password

Password supplied when you the enable archive key password option for archive encryption. If you have enabled this option, you must supply the archive key password to restore files. See also account password, secured key.

Archive maintenance

A regularly scheduled task that checks the health of each active archive. Archive maintenance identifies corrupted data and, as needed, requests working versions of the data from endpoints. For archives, archive maintenance removes excess file versions, deleted files, and files no longer selected for backup, according to the file retention settings.

Administrators can trigger archive maintenance manually from the administration console, and users can trigger archive maintenance with the Run Maintenance button in the Code42 app.

Authority server

A type of Code42 server. If you have only one server in your Code42 environment, it is an authority server. The authority server:

  • may store backup archives
  • maintains the authoritative database for licensing and authentication of all users
  • performs all new user authorization and creation; handles all business-level reporting and alerts
  • knows about all devices, users, and backups on all servers
  • enables web-restore capabilities
  • performs LDAP lookups (if enabled)
  • escrows encryption keys for devices not using a custom key

Known as master server in version 5.x.


(1) Files that you have saved to another location as a safeguard against loss. Also known as “backup” or “backup archive.”
(2) The operation in which files are sent and stored to another computer or device, as in, “Your backup is in progress.”

Backup frequency

The setting that determines how often Code42 for Enterprise backs up to your destinations.

Backup set

A group of files that you want backed up to a specific location or with specific settings.


Devices, users and organizations can be blocked. This process is non-destructive, and no data is lost. Blocking a user or organization cascades and affects all of a user's devices, and all of an organization's users. Devices that are blocked continue to back up, but blocked users are not able to log in. A blocked user continues to use a subscription.


Links that appear at the top of an app or website to indicate your location in the hierarchy and facilitate navigation.

Code42 app for Splunk

Code42 leverages Splunk (software for searching, analyzing, and visualizing machine-generated big data) to provide visual reports about Code42 data and usage. The Code42 app for Splunk is a set of prepackaged APIs that connect a customer's Code42 data to their Splunk environment.

Code42 cloud

Storage that resides within a Code42 data center. This represents what is commonly known as Code42's public cloud.

Code42 environment

Term encompassing all components of a Code42 for Enterprise installation. Components may include one or more authority servers, storage servers, administration console, organizations, users, devices. Example usage: Go to Settings > Security > LDAP to enable LDAP integration for your Code42 environment.

Code42 platform

A set of services that power all Code42 products, components, and deployment models. These services include: storage, transport, directory, identity, policy, and search. See Code42 Platform Solutions for additional details.

Code42 server

A server that runs the Code42 environment software, which is the back end for Code42 for Enterprise. A Code42 server can be one of two types: authority server or storage server.

Cold storage

Temporary holding state for archives after they are deactivated, but before they expire and are permanently deleted. This is analogous to the period when a deleted file remains in the Recycle Bin or the Trash. Users who have backup archives in cold storage consume a user subscription. Administrators can retrieve archives from cold storage if the archives were backed up to a private cloud or hybrid cloud destination.


The final step during the archive maintenance process. Compact reclaims disk space by removing from the backup archive data controlled by device settings: files no longer selected for backup, file versions beyond what the device's versioning settings allow, or deleted files older than allowed.


The process of transforming information into fewer bits so that it takes less space and speeds up transmission. By default, the Code42 app compresses information before sending it for backup, which increases the overall backup speed. After the Code42 app identifies the unique data in a file, it breaks the data into pieces and compresses each piece. If the compressed piece is smaller than the original, the compressed piece is backed up. If the compressed piece is not smaller, the original data will be backed up. The Code42 app does not compress certain types of files, such as files ending in .zip.

CrashPlan service

The CrashPlan service or engine that performs all backup operations in the background on a device running the Code42 app.

Custom key

Encryption key that is user-created (using the Passphrase or Generate options) and is used instead of the encryption key generated by the Code42 app. This encryption security option offers the greatest security because the custom key never leaves the source computer. It also greatly increases user responsibility; there is no way to recover a backup if the custom key is lost or forgotten. CrashPlan Customer Champions have no way to assist with custom key recovery.

Daily accounting

Daily job that collects a snapshot of backup archive size for each backup archive, sends admin alerts and reports, and removes backup archives that have exceeded the cold storage retention period. In the default installation, the job dumps the server's database to all store points. When a server uses a PostgreSQL database, the job cannot dump the database.


Main page of the administration console. Displays rolled up stats and graphs across all organizations.

Data balancing

Automatic process ensuring that the amount of disk space on each server within a destination is roughly equal.

Data de-duplication

Process in which duplicate files and parts of files are automatically identified and transmitted and stored only once. Data de-duplication occurs per source device on the source device.

Database dump

A copy of the Code42 environment's internal database. The standard installation of a Code42 server "dumps" a copy of its internal database to the file system on that Code42 server as part of scheduled daily services. (A Code42 server using a PostgreSQL database does not perform a database dump.) These dumps contain detailed information about your Code42 environment, and can be used to recover your Code42 server. You can sanitize your database dumps to remove sensitive information before sending them to Customer Champions as part of a troubleshooting request.


Applies to devices, users, and organizations. Deactivation stops backup and causes associated archives to be placed into cold storage and eventually deleted. Subscriptions are not immediately freed by deactivation.


Can be applied to devices only. Causes the Code42 app on the affected device to be logged out. This process is non-destructive, and no data is deleted. The user of the device will be able to log in again. A deauthorized device continues to use a subscription.


(1) General term applied to locations to which your files are backed up: your server, an external drive, or with online hosted storage.
(2) Highest level in the Code42 environment storage hierarchy. A named grouping of Code42 servers and store points on a single LAN or at a single data center.


Represents a single computer or mobile device within your Code42 environment, and is uniquely identified by its GUID.


The process of retrieving files from the Code42 server. Downloading allows you to retrieve backed up files from any device, any time. For disaster recovery, downloading makes it possible to avoid the effort of recreating data or starting from scratch.


The process of encoding data so no unauthorized persons can read the data.

Encryption key

A piece of information that a cryptographic algorithm uses to encrypt data.

Endpoint monitoring

A security feature that monitors and tracks events, file metadata, and file contents on devices protected by Code42 for Enterprise. The following monitoring types are included:

  • Removable media
  • Personal cloud
  • File upload
  • Restore
  • Pattern matching

Enhanced security

Archive encryption upgraded from the standard security option. There are two enhanced security options: Archive key password and custom key. Enhanced security options are available in version 4.x of the Code42 app, as well as version 5.2.x or later of the Code42 app.

Expired archive

Once an archive has been in cold storage for the time of its cold storage retention period, the archive expires. Archive expiration represents a short, additional buffer between recoverable archives and permanent deletion. Expired archives are kept for 20 days (by default), then permanently deleted.

External address

The device's public IP address as seen by the authority server.

External keystore

An internet service where the Code42 cloud stores encryption keys for customer data. The service is separate from and external to Code42 authority servers and storage servers. By default, the Code42 cloud uses a Vault server owned and managed by Code42. Code42 cloud customers may also create and use their own private instances of Vault.

File metadata

The data about the files generated by users, applications, or device activity.

File search

A feature that allows administrators to search employees' backed up files based on contents and metadata.

File Search web app

The interface that administrators, security personnel, and legal professionals use to search files.

Gigabyte (gb)

A gigabyte equals 109 or 1,000,000,000 bytes.


(1) Globally Unique IDentifier. A number generated and assigned to each device, plan, and Code42 server in your Code42 environment. Used by Code42 for Enterprise to associate each device with its backup archive.
(2) A Code42 app command-line command for viewing and manipulating the GUID value for the current device.

Hybrid cloud

(1) Data storage within both Code42's secure public cloud and an on-premises private cloud.

(2) A type of Code42 for Enterprise deployment in which endpoint data is stored in a combination of Code42's secure public cloud and an on-premises private cloud.


The process that analyzes data in a user's archive to make it searchable.

Incremental backup

The process of saving only the changes in files since the last backup.

Initial backup

The very first backup performed on a specific source device. The initial backup of selected files is significantly longer than subsequent, incremental backups. See also: incremental backup.

Internal database

The database used to index the archives that store data. The internal database is essential for performing any actions on the archives, including restoring data. It also stores user account information.

Legal hold

A legal hold is a process that an organization uses to preserve all forms of relevant information when litigation is reasonably anticipated. The Code42 platform provides a central, well-organized archive for the discovery of electronically stored information (ESI) on laptops and desktops in the event of litigation. The legal hold application enables legal teams to create and manage all legal holds.

Local administrator

The default account with the SYSADMIN role that is created when you install your Code42 server. The username for this account can be changed, but the account itself cannot be deleted or deactivated.

Local folder

A type of backup destination that is directly attached to the source device, e.g. a directory on the file system or an external drive.

Managed appliance

A server appliance that uses enterprise-grade hardware selected by Code42 and runs the Code42 server software. Managed appliances are remotely monitored and managed by Code42 and can be purchased from Code42 or a Code42-authorized agent.

Managed Private Cloud

On-premises (private cloud) deployment strategy where Code42 managed appliance(s) are utilized. The unique combination of Code42 software, hardware, and services provide customers with a predictable solution.

Master license key

Approximately 150-character encrypted string that activates your Code42 server installs. Identifies your Code42 server(s) as belonging to your company or organization.

Master server

See authority server.


On-premises hardware is operated from a customer-controlled location, not from any Code42-controlled data center.


A type of backup in which files are transmitted over the Internet or WAN. In the Code42 app, all server-based destinations are considered online destinations.


A group of users. You can define many settings at the organization level, allowing you to configure organizations with different settings for a variety of purposes. Each user can belong to only one organization. An organization can contain child organizations, and an organization can exist without containing any users.

Private cloud

(1) Data storage within on-premises Code42 server(s) (not in a Code42-controlled data center). Private clouds can be hosted on managed appliances or other hardware running the Code42 server software.

(2) A type of Code42 for Enterprise deployment in which all endpoint data is stored on-premises.

Provider storage

See Code42 cloud.

Public cloud

(1) Data storage within Code42's secure data centers.

(2) A type of Code42 for Enterprise deployment in which endpoint data is stored in Code42's secure data centers.

Public cloud with keys on-premises

A specific type of public cloud deployment in which all endpoint data is stored in Code42's secure data centers, but encryption keys are stored on an on-premises authority server.


The process of backing up files immediately after the files have been created or changed. Real-time backup protects you from loss that might occur if backups are scheduled only at specific times.

Registration key

16-character string that is tied to your Master License Key. The Registration Key is included on the Master License Key email and is required for placing orders for subscriptions or support. Each organization also has a unique Registration Key derived from the Master License Key.

Replace device

The process of having one device take over for another device that has been lost, stolen, sold, or reformatted. The replace device process is an optional operation available when Code42 for Enterprise detects a new device under an existing account. Using replace device allows the new device to use an existing device's backup archive, backup file selection, and backup settings. It also deactivates the other device so it can longer back up.

Replace device wizard

See replace device.

Reporting web app

The interface that administrators use to search, filter, and export usage statistics about their Code42 environment.


See download.

Sanitized database dump

A copy of the Code42 environment's internal database in which all sensitive information about your Code42 environment has been removed. A sanitized database dump is used only for troubleshooting purposes with Customer Champions, not for recovering your Code42 servers.

SCIM user accounts

A user who performs directory sync between your Code42 environment and your single sign-on provider. These users can sync new users, profile updates, and user deactivation. SCIM (System for Cross-domain Identity Management) is an open standard for user management in cloud applications. 

Secured key

A version of a user's archive encryption key that is encrypted with the user's account password (default security) or archive key password (enhanced security).

Storage provider

See Code42 cloud.

Storage server

A type of Code42 server. A storage server is used only for storage in multi-server deployments. A storage server cannot function as a failover for an authority server. A storage server depends on user authorization provided by the authority server.

Store point

A storage location within a server that can store archives. The lowest level in the Code42 environment storage hierarchy.


A process where the source and destination compare what files are actually stored on the destination vs what files the source has sent to the destination.

System image install

A feature allowing an administrator to integrate the Code42 app into a system image for deploying devices. The Code42 app is set up the first time the user signs in.

System property

An attribute that defines functions and features of the Code42 server. System properties are usually enabled, disabled, or configured from the administration console command-line.

System-wide device settings

Settings that devices inherit by default. These settings are located at Settings > Device Backup in the administration console.

System-wide organization settings

Settings that organizations inherit by default. These settings are located at Settings > Organization in the administration console.


Represents a single account within your Code42 environment. A user account has a single set of login credentials (username and password) and a single encryption key for all backups. A user always belongs to one (and only one) organization.

Version retention

Setting to specify how many versions of a file to keep as backup archives age. Removing older and less relevant versions helps manage the size of your backup archive. The default setting keeps more of your more recent versions and fewer of your older ones.

Web restore

The ability to restore files from the administration console and download files from the web browser. Web restore is a secondary method of restoring files.

Windows user profile backup

This feature uses Microsoft's User State Migration Tool (USMT) to create a backup of user profile settings. Administrators can download the user profile data to a new device as part of the replace device process.

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