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Code42 Support

Administrator resources glossary

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

List of administrator-related terms and definitions.

Definitions

Account password

Password you supplied when you registered your user account.

Administration console

The web-based application that manages the Code42 environment. The administration console is part of every Code42 installation.

Adopt

See replace device.

Archive

An archive contains backed-up data for a single device. Each archive is securely encrypted using an archive-encryption key.

Archive key password

The password supplied when you enable the archive-key password option for your archive’s encryption. If you enable this option, you must supply the archive-key password to restore your files. See also account password and secured key.

Archive maintenance

A task that checks the health of each active archive on a regular schedule. Archive maintenance removes excess file versions, deleted files, and files no longer selected for backup. It also identifies and corrects corrupted data. 

Administrators can start the archive maintenance manually from the administration console. Users can start the archive maintenance in the Code42 app with the Run Maintenance button.

Authority server

An on-premises Code42 server responsible for all non-storage operations. An authority server:

  • maintains the authoritative database for licensing and authentication of all users
  • performs all new user authorization and creation
  • handles all business-level reporting and alerts
  • knows about all devices, users, and backups on all servers
  • enables web-restore capabilities
  • performs LDAP lookups (if enabled)
  • escrows encryption keys for devices not using a custom key

If you have only one server in your Code42 environment, it is an authority server. While authority servers can also act as a backup destination and store backup archives, Code42 recommends using dedicated storage servers for optimal performance.

The Code42 cloud performs the functions of the authority server for Code42 environments with no on-premises servers.

Known as master server in version 5.x and earlier.

Backup

  1. The files that you saved to another location, so you can restore them in case of loss. Also known as “backup archive.”
  2. The operation in which files are sent and stored to another computer or device, as in, “Your backup is in progress.”

Backup frequency

The setting for how often Code42 for Enterprise backs up files or file revisions.

Backup set

A group of files that you want backed up to a specific location or with specific settings.

Block

Devices, users, and organizations can be blocked. This is non-destructive, and no data is lost. Blocked devices continue to back up, but blocked users cannot sign in or restore files on any of their devices. Blocked organizations prevent all of that organization’s users from signing in or restoring files. A blocked user continues to use a subscription.

Breadcrumbs

Links that appear at the top of a web page to show you where you are in the website and help with website navigation.

Code42 app for Splunk

Code42 uses Splunk (software for searching, analyzing, and visualizing large amounts of machine-generated data) to provide visual reports about Code42 data and usage. The Code42 app for Splunk is an add-on to Splunk that connects a customer's Code42 data to their Splunk environment.

Code42 cloud

  1. A Code42 environment with no on-premises authority server or storage server. This is Code42’s SaaS solution; all administrative functions and storage are managed by the Code42 cloud.
  2. An optional storage destination for Code42 environments that have an on-premises authority server. 

Code42 environment

A broad term for all parts of a Code42 for Enterprise installation, which might include an authority server, storage servers, the administration console, organizations, users, and devices. 

Example: "Go to Settings > Security > LDAP to enable LDAP integration for your Code42 environment."

Code42 platform

The services that power the Code42 environment including storage, transport, directory, identity, policy, and search.

Code42 server

A server that runs the Code42 environment software. A Code42 server can be one of two types: authority server or storage server.

Code42 service

The engine that runs backup operations in the background on a device running the Code42 app.

Cold storage

Temporary holding state for archives after they are deactivated but before they expire and are permanently deleted. This is similar to a file in your computer’s Recycle Bin or Trash. A user who has an archive in cold storage still consumes a user subscription. Administrators can retrieve archives from cold storage throughout the cold-storage retention period.

Compact

The final step of archive maintenance. Compaction reclaims disk space by removing the following from the backup archive: old file versions and old deleted files (according to user or administrator settings), and files no longer selected for backup.

Compression

Reduces the size of files so they take less space and less time to send. The Code42 app compresses files before sending them for backup, which increases the overall backup speed. This compression is lossless. The Code42 app does not compress certain types of files, such as files ending in .zip.

CrashPlan service

See Code42 service.

Custom key

An encryption key that is user-created (using the Passphrase or Generate options) and is used instead of the encryption key generated by the Code42 app. The custom-key option greatly increases user responsibility because there is no way to recover a backup if the custom key is lost or forgotten, and our Customer Champions have no way to help recover a custom key.

Daily accounting

Daily job that collects a snapshot of the size of each backup archive, sends admin alerts and reports, and removes backup archives that exceed the cold-storage retention period. In the default installation, the job dumps the server's database to all store points. When a server uses a PostgreSQL database, the job cannot dump the database.

Dashboard

Main page of the administration console with stats and graphs across all organizations.

Data balancing

Automatic process that ensures the amount of used disk space on each server in a destination is roughly equal.

Data de-duplication

Process in which duplicate files (and parts of files) are identified and backed up only once. Data de-duplication runs on each source device.

Database dump

A copy of the Code42 environment's internal database. The standard installation of a Code42 server "dumps" a copy of its internal database to the file system on that Code42 server as part of scheduled daily services. (A Code42 server that uses a PostgreSQL database does not perform a database dump.) These dumps contain detailed information about your Code42 environment, and can be used to recover your Code42 server. You can sanitize your database dumps to remove sensitive information before sending them to Customer Champions as part of a troubleshooting request.

Deactivate

Stop a backup and move the archive into cold storage (for eventual deletion). Subscriptions are not immediately freed by deactivation. Devices, users, and organizations can be deactivated. Deactivated users cannot sign in.

Deauthorize

Cause the Code42 app on a device to sign out. This is non-destructive and no files are deleted. The user of the device will be able to sign in again. A deauthorized device continues to use a subscription. Only devices can be deauthorized; users and organizations cannot. 

Destination

  1. Location where your files are backed up. For example: your server, an external drive, or Code42 cloud storage.
  2. Highest level in the Code42 storage hierarchy. A group of Code42 servers and store points at a single data center or on a single LAN.

Device

A single computer within your Code42 environment, identified by its GUID.

Download

The process of getting files from a backup destination. Downloading allows you to get backed-up files from any device, any time.

Encrypt

Encode files so no unauthorized persons can read them.

Encryption key

A kind of password that a cryptographic algorithm uses to encrypt files.

Endpoint monitoring

A security feature that monitors and tracks events, file metadata, and file contents on devices. The following are monitored:

  • Removable media
  • Personal cloud
  • File upload
  • Restore
  • Pattern matching

Enhanced security

An encryption level upgraded from the standard security option. Code42 has two enhanced security options: archive-key password and custom key. Enhanced security options are available in version 4.x of the Code42 app, and version 5.2.x or later of the Code42 app.

Expired archive

After an archive has been in cold storage for the length of its retention period, the archive expires. This is a short, additional buffer between recoverable archives and permanent deletion. Expired archives are kept for 20 days (by default), then permanently deleted.

External address

A device's public IP address as seen by a Code42 server.

External keystore

A service outside of Code42 that stores encryption keys for customers. The service is separate from Code42 authority servers and storage servers. By default, the Code42 cloud uses a Vault server owned and managed by Code42. Code42 cloud customers may also use their own Vault server.

File metadata

Data about a file. For example, file size, file type, date created, date last modified, etc.

File search

A feature that allows authorized personnel to search the content and metadata of employees' backed-up files.

File Search web app

The administration console interface that authorized personnel use to search files.

GUID

  1. Globally Unique IDentifier. A number generated and assigned to each device, plan, and server in the Code42 environment. Used by Code42 for Enterprise to associate each device with its backup archive.
  2. A Code42 app command-line interface command to view and manipulate the GUID value for the current device.

Hybrid cloud

See Code42 cloud and on-premises.

Indexing

The process that analyzes backed-up files to make them searchable.

Incremental backup

The process of saving only the parts of files that changed since the last backup.

Initial backup

The very first backup performed on a specific source device. The initial backup of files takes significantly longer than later, incremental backups

Internal database

The database that stores information about your Code42 environment. This information includes user accounts, settings, backup archive indexes, etc. The internal database is essential for performing most actions in your Code42 environment.

Legal hold

The process when selected files on a user’s device are preserved, for example if a lawsuit is anticipated. The Code42 platform provides a central, well-organized archive for the discovery of electronically stored information (ESI) on laptops and desktops in the event of litigation. The Code42 Legal Hold application enables legal teams to create and manage their organizations’ legal holds.

Local administrator

The default account that is created when you install an on-premises Code42 server. The local administrator for an on-premises Code42 environment has the SYSADMIN role. The username for this account can be changed, but the account itself cannot be deleted or deactivated. 

Local folder

A type of backup destination that is attached directly to the same device. For example, a folder in the file system or an external drive.

Managed appliance

An on-premises server appliance that uses enterprise-grade hardware selected by Code42 and runs the Code42 server software. Managed appliances are monitored and managed remotely by Code42.

Managed Private Cloud

See managed appliance.

Master license key

A roughly 150-character encrypted string that activates your server installation and identifies your Code42 server as belonging to your company or organization.

Master server

See authority server.

On-premises

A Code42 environment where an authority server and/or storage servers are at a customer-controlled location (not in a Code42-controlled data center). 

Online

A type of backup in which files are transmitted over the Internet or WAN. In the Code42 app, all server-based destinations are considered online destinations.

Organization

The hierarchical level in the Code42 environment for users and their devices. Each user can belong to only one organization. You can define many settings at the organization level; different organizations can have different settings. An organization can contain child organizations, and an organization can exist without containing any users.

Private cloud

See on-premises.

Provider storage

See Code42 cloud.

Public cloud

See Code42 cloud.

Real-time backup

The process of backing up files immediately after the files were created or changed. This protects you from loss that might occur if backups are scheduled only at specific times.

Registration key

A 16-character string that is tied to your master license key. The registration key is included in the master license key email and is required for placing orders for subscriptions or support. Each organization in your Code42 environment also has a unique registration key derived from the master license key.

Replace device

The process of a new device taking the place of a device that has been lost, stolen, sold, reformatted, etc. The replace-device process is optional when Code42 for Enterprise detects a new device on an existing account. The replace-device process transfers the backup archive, backup file selection, and backup settings to the new device. It also deactivates the other device so it can longer back up

Reporting web app

The online tool that administrators can use to search, filter, and export usage statistics about their Code42 environment.

Restore

See download.

Sanitized database dump

A copy of the internal database, but without any sensitive information about your Code42 environment. A sanitized database dump is used only for troubleshooting purposes with Customer Champions, not for recovering your servers.

SCIM user accounts

A user who performs directory sync between your Code42 environment and your single sign-on provider. These users can sync new users, profile updates, and user deactivation. SCIM (System for Cross-domain Identity Management) is an open standard for user management in cloud applications. 

Secured key

An archive-encryption key that is protected with an account password (default security) or an archive-key password (enhanced security).

Storage provider

See Code42 cloud.

Storage server

A type of Code42 server used only for storage in multi-server deployments. A storage server cannot function as a failover for an authority server. A storage server depends on user authorization provided by the authority server.

Store point

A storage location in a server that can store archives. The lowest level in the Code42 storage hierarchy.

Synchronize

A process where the source device and the storage destination compare what files the source has sent vs. what files are actually stored on the destination.

System property

An attribute that defines functions and features of the Code42 environment. System properties are usually enabled, disabled, or configured from the administration console command-line interface.

System-wide device settings

Settings that devices have by default. These settings are located at Settings > Device Backup in the administration console.

System-wide organization settings

Settings that organizations have by default. These settings are located at Settings > Organization in the administration console.

User

A single account in your Code42 environment. A user account has a single set of sign-in credentials (username and password) and a single encryption key for all backups. A user always belongs to one (and only one) organization.

Version retention

Setting to specify how many versions of a file to keep over time. Removing older and less relevant versions can reduce the size of your backup archive. The default setting keeps more of your recent versions and fewer of your older ones.

Web restore

The ability to restore files from the administration console and download files from a web browser. Web restore is a secondary method of restoring files.

Windows user profile backup

This feature uses Microsoft's User State Migration Tool (USMT) to create a backup of user-profile settings. Administrators can download the user profile to a new device as part of the replace-device process.

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