Skip to main content

Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Other available versions:

CloudLink: What version am I on?

HOME
GETTING STARTED
RELEASE NOTES
FAQS
SYSTEM STATUS
Code42 Support

CrashPlan App File And Folder Hierarchy

Windows installation folder caveat

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

CrashPlan app folders by platform

Windows CrashPlan app

Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files
  • Versions 6.5 and earlier: C:\ProgramData\CrashPlan\log
  • Versions 6.5.1 and later:
    C:\Users\<username>\AppData\Local\CrashPlan\log
Transient caches C:\ProgramData\CrashPlan\cache
Code42 app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini

Code42 app version 6.x only
Identity file C:\ProgramData\CrashPlan\.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
    C:\ProgramData\CrashPlan\lang\custom

Windows CrashPlan app installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Code42 app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini

Code42 app version 6.x only
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity


Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
    C:\\Users\<username>\AppData\<Local or Roaming>\CrashPlan\lang\custom

OS X CrashPlan app

Use Folder
Main application /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Transient caches /Library/Caches/CrashPlan
Code42 app configuration file /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
    /Library/Application Support/CrashPlan/lang/custom

OS X CrashPlan app installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

 

Transient caches

~/Library/Caches/CrashPlan

Code42 app configuration file

~/Library/LaunchAgents/com.crashplan.engine.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
    ~/Library/Application Support/CrashPlan/lang/custom

Linux CrashPlan app

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files
  • Version 6.8.1 and earlier: /usr/local/crashplan/log
  • Version 6.8.2 and later: ~/.code42/log
Transient caches /usr/local/crashplan/cache
Code42 app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
  • Versions 4.8 and later:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
    /var/lib/crashplan/lang/custom

CrashPlan app folders by purpose

CrashPlan app main application

  • Windows: C:\Program Files\CrashPlan
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan

CrashPlan app main application everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/
    • Installed per user: ~/Applications/CrashPlan.app/
  • Linux: /usr/local/crashplan

CrashPlan app complete uninstall directory

  • Windows:
    • If installed for everyone: C:\ProgramData\CrashPlan
    • If installed per user: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan
  • Mac:
    • If installed for everyone: /Library/Application Support/CrashPlan
    • If installed per user: ~/Library/Application Support/CrashPlan
  • Linux: /var/lib/crashplan

CrashPlan app service log files

  • Windows: C:\ProgramData\CrashPlan\log
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
  • Mac: /Library/Logs/CrashPlan
    If you installed per user, see the file and folder hierarchy.
  • Linux: /usr/local/crashplan/log

CrashPlan app service log files everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Logs/CrashPlan
    • Installed per user: ~/Library/Logs/CrashPlan
  • Linux: /usr/local/crashplan/log

CrashPlan app ui log files

  • Windows:
    • Version 6.5 and earlier: C:\ProgramData\CrashPlan\log
    • Version 6.5.1 and later: C:\Users\<username>\AppData\Local\CrashPlan\log
    To view these hidden folders, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
  • Mac: ~/Library/Logs/CrashPlan
    To view this hidden folder, open the Finder, press Command-Shift-G, and paste the path.
  • Linux:
    • Version 6.8.1 and earlier: /usr/local/crashplan/log
    • Version 6.8.2 and later: ~/.code42/log

CrashPlan app default archive location

  • Windows: C:\ProgramData\CrashPlan\backupArchives
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/BackupArchives
  • Linux: /usr/local/var/crashplan/

CrashPlan app default archive location everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\backupArchives
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\backupArchives
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/BackupArchives
    • Installed per user: ~/Library/Application Support/CrashPlan/BackupArchives
  • Linux: /usr/local/var/crashplan/

CrashPlan app transient caches

  • Windows: C:\ProgramData\CrashPlan\cache
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Caches/CrashPlan
    If you installed per user, see the file and folder hierarchy.
  • Linux: /usr/local/crashplan/cache

CrashPlan app transient caches everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\cache
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\cache
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Caches/CrashPlan
    • Installed per user: ~/Library/Caches/CrashPlan
  • Linux: /usr/local/crashplan/cache

CrashPlan app configuration file

  • Windows: C:\Program Files\CrashPlan\CrashPlanService.in
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/LaunchDaemons/com.crashplan.engine.plist
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/bin/run.conf

CrashPlan app configuration file everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan\CrashPlanService.ini
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\CrashPlanService.ini
  • Mac:
    • Installed for everyone: /Library/LaunchDaemons/com.crashplan.engine.plist
    • Installed per user: ~/Library/LaunchAgents/com.crashplan.engine.plist
  • Linux: /usr/local/crashplan/bin/run.conf

CrashPlan app identity file

  • Windows: C:\ProgramData\CrashPlan\.identity
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/.identity
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /var/lib/crashplan/.identity

CrashPlan app identity file everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\.identity
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\.identity
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/.identity
    • Installed per user: ~/Library/Application Support/CrashPlan/.identity
  • Linux: /var/lib/crashplan/.identity

CrashPlan app ui_info file

  • Windows: C:\ProgramData\CrashPlan\.ui_info
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/.ui_info
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /var/lib/crashplan/.ui_info

CrashPlan app ui_info file everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\.ui_info
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\.ui_info
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/.ui_info
    • Installed per user: ~/Library/Application Support/CrashPlan/.ui_info
  • Linux: /var/lib/crashplan/.ui_info

CrashPlan app service configuration

  • Windows: C:\ProgramData\CrashPlan\conf
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/conf/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf

CrashPlan app service configuration everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\conf
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\conf
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/conf/
    • Installed per user: ~/Library/Application Support/CrashPlan/conf/
  • Linux: /usr/local/crashplan/conf

CrashPlan app default.service.XML configuration

  • Windows: C:\Program Files\CrashPlan\conf\
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/Contents/Resources/Java/conf/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf

CrashPlan app default.service.XML configuration everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan\conf\
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/conf/
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/conf/
  • Linux: /usr/local/crashplan/conf

CrashPlan app ui.properties file

  • Windows: C:\Program Files\CrashPlan\conf\ui.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac:
    • /Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
    • ~/Library/Application Support/CrashPlan/ui.properties
      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications. If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf/ui.properties

CrashPlan app ui.properties file everyone and per user

  • Windows
    • Installed for everyone: C:\Program Files\CrashPlan\conf\ui.properties
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\conf\ui.properties
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
      ~/Library/Application Support/CrashPlan/ui.properties

      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications.
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
      ~/Library/Application Support/CrashPlan/ui.properties

      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications.
  • Linux: /usr/local/crashplan/conf/ui.properties

CrashPlan app txt.properties file

  • Windows: C:\Program Files\CrashPlan\lang\txt.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/lang/txt.properties

CrashPlan app txt.properties file everyone and per user

  • Windows
    • Installed for everyone: C:\Program Files\CrashPlan\lang\txt.properties
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\lang\txt.properties
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
  • Linux: /usr/local/crashplan/lang/txt.properties

Pattern matching directory on device

  • Windows: C:\ProgramData\CrashPlan\cache
    To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac: /Library/Caches/CrashPlan
    To view this hidden folder, open the Finder, press Command+Shift+G, and paste the path.

  • Was this article helpful?