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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Cloud | Version 5Link: What version am I on?

Code42 Support

CrashPlan App File And Folder Hierarchy

Windows installation folder caveat

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

CrashPlan app folders by platform

Windows CrashPlan app

Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files C:\ProgramData\CrashPlan\log
Transient caches C:\ProgramData\CrashPlan\cache
Code42 app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini

Code42 app version 6.x only
Identity file C:\ProgramData\CrashPlan\.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
    C:\ProgramData\CrashPlan\lang\custom

Windows CrashPlan app installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Code42 app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini

Code42 app version 6.x only
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity


Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
    C:\\Users\<username>\AppData\<Local or Roaming>\CrashPlan\lang\custom

OS X CrashPlan app

Use Folder
Main application /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Transient caches /Library/Caches/CrashPlan
Code42 app configuration file /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
    /Library/Application Support/CrashPlan/lang/custom

OS X CrashPlan app installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

 

Transient caches

~/Library/Caches/CrashPlan

Code42 app configuration file

~/Library/LaunchAgents/com.crashplan.engine.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
    ~/Library/Application Support/CrashPlan/lang/custom

Linux CrashPlan app

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files
  • Version 6.8.1 and earlier: /usr/local/crashplan/log
  • Version 6.8.2 and later: ~/.code42/log
Transient caches /usr/local/crashplan/cache
Code42 app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
  • Versions 4.8 and later:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
    /var/lib/crashplan/lang/custom

CrashPlan app folders by purpose

CrashPlan app main application

  • Windows: C:\Program Files\CrashPlan
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan

CrashPlan app main application everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/
    • Installed per user: ~/Applications/CrashPlan.app/
  • Linux: /usr/local/crashplan

CrashPlan app complete uninstall directory

  • Windows:
    • If installed for everyone: C:\ProgramData\CrashPlan
    • If installed per user: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan
  • Mac:
    • If installed for everyone: /Library/Application Support/CrashPlan
    • If installed per user: ~/Library/Application Support/CrashPlan
  • Linux: /var/lib/crashplan

CrashPlan app service log files

  • Windows: C:\ProgramData\CrashPlan\log
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
  • Mac: /Library/Logs/CrashPlan
    If you installed per user, see the file and folder hierarchy.
  • Linux: /usr/local/crashplan/log

CrashPlan app service log files everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Logs/CrashPlan
    • Installed per user: ~/Library/Logs/CrashPlan
  • Linux: /usr/local/crashplan/log

CrashPlan app ui log files

  • Windows: C:\ProgramData\CrashPlan\log
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
  • Mac: ~/Library/Logs/CrashPlan
    To view this hidden folder, open the Finder, press Command-Shift-G, and paste the path.
  • Linux:
    • Version 6.8.1 and earlier: /usr/local/crashplan/log
    • Version 6.8.2 and later: ~/.code42/log

CrashPlan app default archive location

  • Windows: C:\ProgramData\CrashPlan\backupArchives
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/BackupArchives
  • Linux: /usr/local/var/crashplan/

CrashPlan app default archive location everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\backupArchives
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\backupArchives
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/BackupArchives
    • Installed per user: ~/Library/Application Support/CrashPlan/BackupArchives
  • Linux: /usr/local/var/crashplan/

CrashPlan app transient caches

  • Windows: C:\ProgramData\CrashPlan\cache
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Caches/CrashPlan
    If you installed per user, see the file and folder hierarchy.
  • Linux: /usr/local/crashplan/cache

CrashPlan app transient caches everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\cache
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\cache
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Caches/CrashPlan
    • Installed per user: ~/Library/Caches/CrashPlan
  • Linux: /usr/local/crashplan/cache

CrashPlan app configuration file

  • Windows: C:\Program Files\CrashPlan\CrashPlanService.in
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/LaunchDaemons/com.crashplan.engine.plist
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/bin/run.conf

CrashPlan app configuration file everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan\CrashPlanService.ini
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\CrashPlanService.ini
  • Mac:
    • Installed for everyone: /Library/LaunchDaemons/com.crashplan.engine.plist
    • Installed per user: ~/Library/LaunchAgents/com.crashplan.engine.plist
  • Linux: /usr/local/crashplan/bin/run.conf

CrashPlan app identity file

  • Windows: C:\ProgramData\CrashPlan\.identity
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/.identity
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /var/lib/crashplan/.identity

CrashPlan app identity file everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\.identity
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\.identity
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/.identity
    • Installed per user: ~/Library/Application Support/CrashPlan/.identity
  • Linux: /var/lib/crashplan/.identity

CrashPlan app ui_info file

  • Windows: C:\ProgramData\CrashPlan\.ui_info
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/.ui_info
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /var/lib/crashplan/.ui_info

CrashPlan app ui_info file everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\.ui_info
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\.ui_info
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/.ui_info
    • Installed per user: ~/Library/Application Support/CrashPlan/.ui_info
  • Linux: /var/lib/crashplan/.ui_info

CrashPlan app service configuration

  • Windows: C:\ProgramData\CrashPlan\conf
    To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Library/Application Support/CrashPlan/conf/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf

CrashPlan app service configuration everyone and per user

  • Windows:
    • Installed for everyone: C:\ProgramData\CrashPlan\conf
      To view this hidden folder, open a file browser and paste the path in the address bar.
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\conf
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Library/Application Support/CrashPlan/conf/
    • Installed per user: ~/Library/Application Support/CrashPlan/conf/
  • Linux: /usr/local/crashplan/conf

CrashPlan app default.service.XML configuration

  • Windows: C:\Program Files\CrashPlan\conf\
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/Contents/Resources/Java/conf/
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf

CrashPlan app default.service.XML configuration everyone and per user

  • Windows:
    • Installed for everyone: C:\Program Files\CrashPlan\conf\
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\CrashPlan\
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/conf/
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/conf/
  • Linux: /usr/local/crashplan/conf

CrashPlan app ui.properties file

  • Windows: C:\Program Files\CrashPlan\conf\ui.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac:
    • /Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
    • ~/Library/Application Support/CrashPlan/ui.properties
      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications. If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/conf/ui.properties

CrashPlan app ui.properties file everyone and per user

  • Windows
    • Installed for everyone: C:\Program Files\CrashPlan\conf\ui.properties
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\conf\ui.properties
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
      ~/Library/Application Support/CrashPlan/ui.properties

      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications.
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/conf/ui.properties
      ~/Library/Application Support/CrashPlan/ui.properties

      To view this hidden file, open the Finder, press Command-Shift-G, and paste the path. This file takes precedence over ui.properties in /Applications.
  • Linux: /usr/local/crashplan/conf/ui.properties

CrashPlan app txt.properties file

  • Windows: C:\Program Files\CrashPlan\lang\txt.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Mac: /Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
    If you installed per user, see the file and folder hierarchy for file locations.
  • Linux: /usr/local/crashplan/lang/txt.properties

CrashPlan app txt.properties file everyone and per user

  • Windows
    • Installed for everyone: C:\Program Files\CrashPlan\lang\txt.properties
    • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan\lang\txt.properties
      To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Java/lang/txt.properties
  • Linux: /usr/local/crashplan/lang/txt.properties

Pattern matching directory on device

  • Windows: C:\ProgramData\CrashPlan\cache
    To view this hidden folder, open a file browser and paste the path in the address bar.
  • Mac: /Library/Caches/CrashPlan
    To view this hidden folder, open the Finder, press Command+Shift+G, and paste the path.

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