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Code42 Support

Get started with the Code42 cloud

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

The Code42 cloud provides a fast, simple way to start backing up with Code42 for Enterprise. This guide for new Code42 cloud administrators. It explains how to access the administration console so you can set up new devices for your users and start backing up immediately. 

Step 1: Sign in to the Administration console

  1. Go to the administration console.
  2. Sign in with the administrator username and password Professional Services has given to you.
  3. Click Sign In.Code42 console sign in
  4. Change the password for your administrator account: 
    1. Go to Users
    2. Select the user that was created by Code42 Professional Services.
    3. Click the action menu in the upper-right corner. 
    4. Click Edit
    5. Change your password

Step 2: Install a Code42 app for testing

Install the Code42 app in a test environment. 

  1. Sign in to the administration console
    The welcome screen appears. 
  2. Click Yes, continue
    The App Downloads screen appears. 
  3. Download the Code42 app installer for your operating system.
  4. Install the Code42 app

Step 3: Use the Code42 app to start backing up 

  1. In the Code42 app, enter your Email address and Password. 
  2. Adjust the folders selected for backup.
  3. Click Start Backup.

Step 4: Add additional users

You can add users manually, via text file, or by email invitation

Manually add users from your administration console

We recommend this method if you are only adding a few users. 

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a new userAdd New User Icon
  4. Select Add Users.
    Add Users
  5. If you have more than one organization set up, choose an organization for your users. 
  6. Enter the user's first name, last name, email address, and password.
    manually add users to the administration console
  7. Select Add User.
  8. The new user can now download and install the Code42 app on their device and sign in with their user account.

Upload a text file to add users

We recommend this method if you need to add many users. When adding users by uploading a text file, determine the usernames and passwords for all users you want to add. 

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a new userAdd User New Icon
  4. Select Add Users.
    Add users
  5. Click Download sample file to download the template for adding users.
  6. Modify the sample file:
    1. Delete the sample entry for "John Doe"
    2. Add the information for your users in the following format (one line per user):
      firstName,lastName,username,email,password
  1. Save the modified file.
  2. Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click to browse to your users .txt file.
  3. Select Add User.
    manually add users
  4. Users can then download and install the Code42 app, and sign in with the new user account.

Invite users by email

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a New UserAdd New User Icon
  4. Select Invite Users.
    invite users by email
  5. If you have more than one organization set up, select an organization for the new user.
  6. Complete the form:
    • Enter a comma-separated list of email addresses.
    • Enter a reply to address.
    • (Optional) Customize the subject and message to be sent to your users.
  7. Click Send.
    Your users will receive an email with instructions for getting started. 

Sample email

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