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Code42 Support

Adding Users From The Administration Console

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

There are three different ways to add users to your Code42 environment via the administration console. This article covers each option and provides step-by-step instructions for adding users by:

  • Entering information manually for each user
  • Uploading a text file with a list of users
  • Sending email invitations

Considerations

  • A user account functions as a container for a single user’s devices. Users cannot restore files from an other user’s devices unless they have the appropriate administrative privileges.
  • After a user is added, the Code42 app must be installed on each user's device in order to begin backup operations.
  • Once a computer is added to a user account, it cannot be moved to a different user account without restarting the backup.
  • CrashPlan PRO: Users can have multiple computers associated with their account. However, please note that if you have a CrashPlan PRO unlimited data plan, your account is charged for each computer.

Before you begin

If you are adding users manually or by uploading a text file, determine the usernames and passwords for all users you want to add. Passwords must be at least 5 characters in length. For enhanced security, Code42 strongly recommends using longer passwords with a mix of uppercase and lowercase letters, numbers, and symbols.

Code42 for Enterprise Private Cloud

Add users manually

Entering information manually for each user is an easy way to quickly add a few users.

Add multiple users
If you need to add many users at once, please see the options below for uploading a text file or sending email invitations, both of which are faster and more efficient ways of adding large groups of users.

Steps

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a new user: Add New User Icon
  4. Select Add Users.
    Add Users
  5. (Code42 for Enterprise only) Select an organization for the new user.
  6. Enter the user's first name, last name, email address, and password.
  7. Select Add User.
    Enter User Information
  8. Download and install the Code42 app on the endpoint device, and sign in with the new user account.

Add users by uploading a text file

Add users by uploading a text file to easily create many new user records at once. When adding users by uploading a text file, determine the usernames and passwords for all users you want to add.

Steps

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a new user: Add User New Icon
  4. Select Add Users.
    Add Users
  5. (Code42 for Enterprise only) Select an organization for the new user.
  6. Click Download sample file to download the template for adding users.
  7. Modify the sample file:
    1. Delete the sample entry for "John Doe"
    2. Add the information for your users in the following format (one line per user):1
      firstName,lastName,username,email,password
  1. Save the modified file.
  2. Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click to browse to your user .txt file.
  3. Select Add Users.
    Save As Text File
  4. Download and install the Code42 app on the endpoint device, and sign in with the new user account.

1 The username field does not appear in your template if:

  • You are using CrashPlan PRO.
  • Your Code42 for Enterprise environment is fully-hosted, or you have an on-premises authority server and selected Usernames are email addresses.

Invite users by email

  • You can add users by email invitation to quickly deploy to any number of users. With this method, users receive email instructions for getting started on their own.
  • You can see users with pending invitations from Users > action menu > Show Invited.

Before you begin

Code42 for Enterprise Private Cloud only

Make sure that your Code42 environment is properly configured to send emails to users. Email settings are located under Settings > Server > Email.

Steps

  1. Sign in to the administration console.
  2. Select Users from the menu on the left.
  3. Select Add a New User: Add New User Icon
  4. Select Invite Users.
    Invite users
  5. (Code42 for Enterprise only) Select an organization for the new user.
  6. Complete the form:
    • Enter a comma-separated list of email addresses.
    • Enter a reply to address.
    • (Optional) Customize the subject and message to be sent to your users.
  7. Click Send.
    Invite users by email form

Your users will receive an email with instructions for getting started. Please note that the example below is for Code42 for Enterprise; however, the instructions sent for CrashPlan PRO are nearly identical.

Sample email