Who is this article for?
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority servers.
Other available versions:
The User Backup report gives you visibility to address common problems and answer common questions about users in your Code42 environment. To analyze the data in-depth, export the report results as a CSV file and use the data-analysis tool of your choice.
User Backup report
To access the User Backup report:
- Sign in to the Code42 console.
- Select the report:
Version 6.5 and later
- From the left menu, select Reporting > User Backup.
Version 6.0.x and earlier
- From the application selector in the upper-right corner of the Code42 console toolbar, select Reporting.
- Select the arrow next to Device Status Report.
- Select User Backup Report.
|a||User||Searches on username, email address, first name, last name, or user external reference.
Searches are case-sensitive.
|b||Organization||Searches on organization name or organization external reference.
Searches are case-sensitive.
|c||Total Storage Used||
Filters by total storage used:
|d||GB||Enter a number of gigabytes. This value is used with the selection of Total Storage Used to filter the results by storage space used.|
Filters by user status:
|f||Restrict to UID||
Filters by the identification number of an organization or user.
|g||Run Report||Submits the request to the authority server and generates the report.|
|h||Export All As CSV||
Downloads a CSV file of the search results. The file contains all fields provided by the Code42 API
|i||Table Configuration Options||
Displays the Table Configuration Options dialog, which allows you to choose which fields appear in the results.
The fields displayed by default are:
See additional output values below.
|j||First Name||First name of the user.|
|k||Last Name||Last name of the user.|
|l||Username||The username of the user.|
|m||# Mobile Devices||Number of mobile devices for the user.|
|n||# Backup Devices||Number of backup devices for the user.|
|o||Total Storage Used||Total storage used across all the user's devices.|
Current status of the user. Possible user states:
|q||Organization Name||Name of the device's organization.|
|r||User Details||Select a row in the query results to view details for the user, including where storage is used across devices and destinations.|
|Additional output values available if selected from Table Configuration Options (i).|
|Email address for sending password reset information.|
|# Active Backup Devices||Number of active backup devices for the user.|
|# Active Mobile Devices||Number of active mobile devices for the user.|
|# Deactivated Backup Devices||Number of deactivated backup devices for the user.|
|# Deactivated Mobile Devices||Number of deactivated mobile devices for the user.|
|Organization UID||The unique identifier of the organization.|
|Result as of Date||The effective date and time of the report data.|
|User External Reference||The reference information provided for the user.|
|User UID||The unique identifier of the user.|
Learn more: Code42 Education Pass training videos
We also have a training module about monitoring your Code42 environment and how to troubleshoot common issues. The module is 5 videos that are 2–5 minutes long. These videos cover identifying problems with an authority server or client as well as connecting with our Customer Champion team. In addition, we cover how to use the reporting app.