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Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.

Code42 Support

Notifications settings reference

Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to on-premises authority servers.


Notification settings appear under Settings > Notifications and can be used to configure whether or not alerts generate and how notifications for them are received. You can view alerts from the Code42 console's Alerts Overview, receive notifications via email, both, or neither.

Turning Off Notifications
If a notification is turned off in the console and through email, then it will not generate. You cannot search for notifications that have been turned off in the database.

Notifications settings

Notifications Settings

Item Description
a Text box in which you enter email address of notification recipients.
b + Adds email address you enter to the list of notification recipients.
c Email addresses of notification recipients. Users with administrative roles are automatically included and cannot be removed.
d x Click the X to remove a recipient from the list.
e Show in Console Notifications selected in this column display on the Alerts screen.
f Send Email Notifications selected in this column are sent to the email recipients identified by item c above.
g Priority Displays the priority level of the alert. This icon is also used to denote priority on the Alerts screen:
File:Administrator/4/Monitoring_And_Managing/Notifications_Overview_And_Settings/Alert_icon.png Critical
File:Administrator/4/Monitoring_And_Managing/Notifications_Overview_And_Settings/warning_icon_.png Warning
File:Administrator/4/Monitoring_And_Managing/Notifications_Overview_And_Settings/low_alert_icon_.png Low
h Reset Undo changes.
i Save Save changes.


To view the full description of a notification, hover over the name in the console. Each notification is described below.


Name Description

Active SSO IDP removed from federation

SSO identity provider is no longer present in the list of identity providers supplied by your identity provider federation.

Admin password unchanged


Administrator user's password is default value.

Database export failure


The daily database export has failed. The affected server's current configuration may be at risk.

Destination is offline


Destination cannot be reached.

Server offline

Server cannot be reached.

SSO IDP doesn't support HTTP Post

Code42 environment attempts to contact an SSO identity provider that does not support SAML 2.0 HTTP POST binding.

SSO IDP metadata parse failure

Authority server cannot process the SSO metadata from your identity provider.

SSO username attribute not found

User attempts to sign in to your Code42 environment with a username that is not recognized by your SSO identity provider.

Store point offline


Store point is unavailable.

Store point space critical

Store point is critically low on free space.


Name Description

Directory sync deactivate


Directory sync deactivation not executed. Too many users were identified for deactivation. Check LDAP configuration.

Job failed

Scheduled job has failed to complete.

LDAP connection problem

Problem with connection to LDAP server.

Mail server connection problem

Problem with connection to mail server host. Unable to connect to mail server on specified host and port.

RADIUS connection problem

Problem with connection to RADIUS server.
Scheduled Job: Service Provider Certificate Renewal on server <sever name> has failed Authority server cannot renew certificates.


Name Description

Alert recipients missing

No email addresses configured to receive system alerts.

Corrupt archive

Corruption detected within an archive.

Database restore cleanup needed

Database backup db.back exists. Confirm database import success, then safeguard or remove database backup.

Email expired


Unable to send mail to recipient. Retry attempts have failed and email has expired.
Provider destination stopped accepting application Provider storage destination is configured to stop accepting data for an application.

Server version conflict


Server versions do not match.

SSO IDP metadata URL unavailable

Authority server cannot communicate with your SSO identity provider.

Store point space warning


Store point is low on free space.
Unable to contact Code42 licensing server Your on-premises Authority server cannot contact the Code42 licensing server.