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Code42 Support

Subscriptions reference

Available in:

StandardPremiumEnterprise
Small Business
Applies to:

Overview

Use the Subscriptions screen to to view your current product plan and monitor the status of current user subscriptions.

Subscriptions

The Subscriptions screen includes information about:

  • Your current product plan
  • Add-on features purchased, if any
  • The number of subscriptions purchased and in use
  • Subscription start and end dates
  • Code42 cloud destination subscriptions
    • The number of cloud destination subscriptions purchased and in use
    • Amount of cloud storage purchased and in use

Subscriptions screen

Item Description
a Action menu Displays actions you can perform related to your subscriptions and registration information
b Registration Key Your Code42 environment's registration key. When assigning users and endpoints to organizations in your environment, do not use this key. Use the registration key that appears in the Organization Details.
c Product plan Name of product plan to which you currently subscribe
d

Add-on Features,

Support Plan,

Cloud Storage

  • List of any add-on features to which you currently subscribe
  • Name of the support plan to which you currently subscribe
  • Amount of cloud storage to which you currently subscribe
e User Subscriptions Information about the number of user subscriptions purchased and in use
f Current Subscriptions Number of available licenses based on your current subscription
g Subscriptions In Use Number of users currently consuming a license
h Subscriptions Available Number of available subscriptions not currently being used
i Expand Select to view the details of your subscriptions, including status and start and end dates

Cloud destination subscriptions

If your product plan includes storage on Code42 cloud destinations, information about Cloud Destination Subscriptions displays below User Subscriptions.

Subscriptions Screen Cloud Destinations

Item Description
a Cloud Destination Subscriptions Information about the number of cloud destination subscriptions purchased and in use
b Current Subscriptions Number of available cloud storage licenses based on your current subscription
c Subscriptions In Use Number of users currently consuming a license for cloud storage
d Subscriptions Available Number of available cloud storage subscriptions not currently being used
e Destination Name The location name of the Code42 cloud destination
f

Storage Used,

Subscriptions In Use

  • Amount of storage used for the cloud destination
  • Number of users backing up to the cloud destination
g Subscriptions Number of users licensed per subscription, based on the date range
h Status Status of the subscription, based on its start and end date
i Collapse Select to collapse the details section

Organization subscriptions

Code42 cloud Code42 environments with hosted keys only

Depending on your permissions and organization structure, you may see an Organization filter at the top of the Subscriptions screen. Start typing the name of an organization to select it and view its subscriptions details.

Subscription screen organizations

Action menu

Command Description

Refresh Subscription Information

on-premises environments only

Loads the most recent information about your product plan, subscriptions, and cloud storage, if applicable.
Upload Subscription File
on-premises environments only
Upload a file containing your subscription information, used to populate information on the Subscriptions screen. Use only if your environment does not connect to external networks.
Edit Master License Key
on-premises environments only
Change which Master License Key your Code42 environment uses.
View Registration Information Displays your Code42 environment's registration information, including your Registration Key, company, company contact name, and contact email address. This information matches what your organization provided on the Master License Key request form.
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