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Code42 Support

Server Overview Reference

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

The settings available in the Server Overview help you view, manage, and fine-tune the data stored on your authority server and storage servers. Sign in to your Code42 administration console and navigate to Storage > Servers to see these settings.

Server overview

Clicking a value in any of the Server Overview columns opens Server Details for the selected server, except where noted.

Storage > Servers overview

Item Description
a Action menu Contains commands available in the Server Overview.
b Select all Select all servers.
c Name Server name.
d Destination Destination name.
e Stored Total amount of disk space used for backed up files on this server. Click the Stored value to display a list of all backup archives currently residing on this server.
f Free Amount of free space on this server.
g Connections Number of devices currently connected to this server.
h Accepting Data

Indicates whether devices are allowed to send new data to existing archives on this server.

All servers - all store points on this server accept incoming data.
Some servers - some store points on this server accept incoming data.
No servers - no store points on this server accept incoming data.

i Accepting New Archives

Indicates whether devices are allowed to store new archives on this server.

All servers - all store points on this server accept new archives.
Some servers - some store points on this server accept new archives.
No servers - no store points on this server accept new archives.

j Balancing

Indicates whether data balancing is enabled for this server.

All servers - data balancing enabled on all store points on this server.
Some servers - data balancing enabled on some store points on this server.
No servers - no store points on this server allow data balancing.

Action menu

Command Description
Show All Displays all servers.
Show Alerts Displays all servers currently in an alert state.
Export All Exports all servers in the list to a CSV file.
Print... Prints the list of servers.
Upgrade Server Upgrades the selected server to a newer version of the Code42 environment.

Archives

From the Servers Overview, click a server's Stored value to view a list of archives residing on the server. View screen details in the Destinations article.

CSV export

Export all visible servers to a CSV file by selecting Action menu > Export All. If no server is selected, all servers in the list are exported.

Field Description
serverId Identification number of the server.
guid Globally Unique IDentifier for this server.
serverName Name of the server.
type

Type of server associated with the destination. The type can be SERVER (meaning authority server) or STORAGE.

acceptingInboundBackup

Indicates whether devices are allowed to send new data to existing archives on this server.

  • ALL: All store points on this server accept incoming data.
  • SOME: Some store points on this server accept incoming data.
  • NONE: No store points on this server accept incoming data.

balancingData

Indicates whether data balancing is enabled for this server.

  • ALL: Data balancing enabled on all store points on this server.
  • SOME: Data balancing enabled on some store points on this server.
  • NONE: No store points on this server allow data balancing.

acceptingNewComputers

Indicates whether new devices are allowed to back up to this server.

  • ALL: All store points on this server accept new devices.
  • SOME: Some store points on this server accept new devices.
  • NONE: No store points on this server accept new devices.

clusterServerId

Identification number of the cluster server.

destinationId

Identification number for the destination.

destinationName

Name of the destination.

primaryAddress

Primary network address used for client to server communication and for server to server communication.

secondaryAddress

Secondary network address used for client to server communication and for server to server communication.

websiteHost

Information used to build all links presented in the desktop and in all system emails, including alerts, and reports.

storePointCount

Number of store points under this destination.
totalBytes Total storage capacity for all store points on this server.
usedBytes Amount of used disk space on this server.
usedPercentage Percentage of used disk space for the server.
freeBytes Amount of free space on this server.
freePercentage Percentage of free space for this server
coldBytes

Amount of space consumed by archives in cold storage.

coldPercentageOfUsed

Percentage of used space consumed by archives in cold storage.

coldPercentageOfTotal

Percentage of total space consumed by archives in cold storage.

onlineComputerCount

Number of devices currently connected to this server.

inboundBandwidth

Amount of bandwidth this server allows for inbound back up.
outboundBandwidth Amount of bandwidth this server allows for outbound back up.
userCount Number of users on this server.
orgCount Number of organizations associated with this server.
archiveBytes

Total size of files selected for backup.

selectedBytes

Total number of bytes selected for backup.

remainingBytes

Total size of files waiting to be backed up.

backupSessionCount Number of devices currently backing up and syncing to this server.
computerCount Number of devices associated with this server.
archiveSessionCount Number of archives currently open for maintenance, backup, or any other reason.

Server details

Server Details shows statistics and settings for the selected server.

Storage > Servers details

Item Description
a Server name Name of this server.
b Server GUID The globally unique identifier for this server.
c Destination name Destination to which this server belongs.
d Action menu Displays actions that you can apply to this server.
e Online

Indicates whether this server is online.

Server online - server is online.

Server offline - server is not online.

f Connections Displays the number of currently connected devices in this server.
g Free Storage space remaining on this server.
h Cold Space used by cold storage on this server.
i Archive Maintenance Time since last archive maintenance operation.
j Store Point Name Lists the name of each store point on this server.
k Archives Number of archives on this store point.
l Open Archives Number of devices connected to this store point. This number includes devices backing up as well as devices that are connected, but not currently backing up.
m Stored Storage space used on this store point.
n Free Storage space remaining on this store point.
o Cold Space used by cold storage on this store point.
p Accepting Data

Indicates whether devices are allowed to send new data to existing archives on this server.

All servers - all store points on this server accept incoming data.
Some servers - some store points on this server accept incoming data.
No servers - no store points on this server accept incoming data.

q Accepting New Archives

Indicates whether devices are allowed to store new archives on this server.

All servers - all store points on this server accept new archives.
Some servers - some store points on this server accept new archives.
No servers - no store points on this server accept new archives.

r Balancing

Indicates whether data balancing is enabled for this server.

All servers - data balancing enabled on all store points on this server.
Some servers - data balancing enabled on some store points on this server
No servers - data balancing enabled on no store points on this server.

s Storage Statistics related to the amount of data stored for this server.
t Storage Utilization

Comparison of storage consumed per user. Chart regions are clickable.

The Storage Utilization graph also displays the count of Online Devices, which is the number of devices connected to this store point. This number includes devices backing up as well as devices that are connected, but not currently backing up.

u Storage Activity Statistics related to devices currently backing up. Displayed averages are per server and per store point.
v General Read-only summary of general settings defined under Settings > Server.
w Email Read-only summary of email settings defined under Settings > Server.

Action menu

Command Description
Edit Edit server configuration information.
Add Store point... Add a store point to this server.
Remove Remove server. Not available if any devices are currently assigned to back up to this server.
Restart Server Restart the Code42 server process on this server.
Sync Server Initiate the sync job between the selected storage server and the authority server. Only available when the selected server is a storage server.
Upgrade Server Upgrade the selected server.
Print... Print server details.

Edit

On the server details screen, click the action menu and then Edit to view these settings.

Edit Destination Servers

Item Description
a Name Descriptive name for the selected server. This name is only presented to administrators.
b

Maintenance Rate, User Jobs
Authority servers only

Process priority for archive maintenance operations requested by the user. Increase priority to allocate more resources to archive maintenance operations. Increasing priority increases load on the host server.
c Maintenance Rate, System Jobs
Authority servers only
Process priority for archive maintenance operations automatically initiated by the system. Increase priority to allocate more resources to archive maintenance operations. Increasing priority increases load on the host server.
d Website protocol, host and port

Sets the URL used for the administration console and for all system emails, including alerts and reports.

  • The protocol can be https:// or http://.
  • The host can be a hostname or an IP address (IPv4 or IPv6).
  • For https, use port 4285. For http, use port 4280.
e Primary network address

Sets the first-choice network address for communication with user devices and other Code42 servers.

  • Once a device connects to the authority server, these network address fields overwrite any information entered into the device.
  • The primary network address can be either a hostname or an IP address (IPv4 or IPv6), but a hostname is recommended for most environments.
f Secondary network address

Sets the fallback network address for communication with user devices and other Code42 servers.

  • Devices use the secondary network address only when they cannot reach the primary network address.
  • The secondary network address can be either a hostname or an IP address (IPv4 or IPv6), but an IP address is recommended in order to maintain connectivity in case DNS services are unavailable.
g Proxy address

Sets the address of an HTTPS proxy server through which the authority server sends its requests to the Code42 licensing server.

  • The proxy address can be either a hostname or an IP address (IPv4 or IPv6), followed by a port number. An IP address is preferred in order to maintain connectivity when DNS services are unavailable.
  • You must provide a port number. There is no default port.
  • If no proxy is defined, requests go to the licensing server via port 443.
  • Requests to other Code42 servers do not go through the proxy.
    Requests to authority server and storage servers use your Code42 environment's standard ports.
h Private address

Sets the address that other Code42 servers within the destination use to communicate with this Code42 server for internal statistics and data balancing traffic.

  • The private address can be either a hostname or an IP address (IPv4 or IPv6).
  • Only the address is accepted in this field. The port numbers—4283, 4286, and 4288—are not configurable.
i TLS port

Sets the messaging port that Code42 apps use when communicating with the Code42 server using Transport Layer Security (TLS). The default port is 4287.

j Legacy port

Sets the legacy messaging port that Code42 apps use when communicating with the Code42 server if a TLS connection cannot be established for any reason.

  • The default port is 4282.
  • You cannot change the value of this field. It is set automatically as 5 less than the TLS port.
  • Specify this port number in the Code42 server address you provide to Code42 apps for sign-in, for example:
    https://authority-server.example.com:4282
Configure apps with the legacy port
When you provide a Code42 server address to a Code42 app, provide the legacy port. The app adds 5 and tries to use the TLS port. If TLS fails, the app falls back to the legacy port.
k Connection test result: unable to connect The specified address and ports are unreachable.
l Connection test result: able to connect The specified address and ports are reachable.

Add Store point...

On the server details screen, click the action menu and then Add store point... to view this screen. Add Store Point

Item Description
a Name Descriptive name for the new store point. This name is only presented to administrators.
b Path The store point directory is created under the specified path.
c Note Administrator notes. Information entered here is only presented to administrators.