During Code42 cloud upgrades, customers using Code42 cloud storage may see inconsistencies in the administration console for a short period.
There is no risk to your Code42 environment or your data related to these inconsistencies.
This article describes the causes of inconsistencies you may see in your administration console during an upgrade to the Code42 public cloud.
The upgrade schedule is announced to customers each time we upgrade the Code42 cloud. Refer to our Service Status Updates forum for details about the timing and duration of the upgrade process.
Refer to the Code42 Public Cloud Version Policy for more details about upgrades to our public cloud.
You may encounter these symptoms during a Code42 public cloud upgrade.
The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected.
View individual device statistics in the administration console instead:
|In Organizations and Users, statistics on storage utilization may display incorrectly.|
Affects only hybrid cloud deployments.
Acknowledge this alert from the administration console:
First, refer to our Service Status Updates forum for information about the upgrade process. If the symptoms persist beyond the planned maintenance window, contact our Customer Champions for Code42 CrashPlan support.