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Code42 Support

Users with custom roles cannot perform web restores

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


In version 4.2.0 and later, performing a web restore from the administration console requires an additional permission, As a result, users with custom roles that do not include the permission are unable to restore data from the Code42 administration console.

This configuration only affects administrators who have created a custom role that does not include the permission


Code42 environments using version 4.2.0 or later with custom user roles.

Recommended solution

To allow users to restore from the administration console, add the permission to their custom roles.

  1. Sign in to your administration console.
  2. Navigate to Settings > Security > Roles.
  3. For each custom role in your Code42 environment, add the permission
    1. Select the custom role.
    2. Click Edit button.
    3. Select
    4. Click Save.