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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 5.

Other available versions:

Versions 6 and 7 | Version 4Link: What version am I on?

Code42 Support

Recover a storage server

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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 5.

Other available versions:

Versions 6 and 7 | Version 4Link: What version am I on?

Overview

As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the Code42 server software. Because storage servers rely on your master server for authentication and database information, importing a database dump is not necessary on a storage server.

This process is not applicable for your master server. For information on recovering a master server, see Recover your Code42 server to a previous state.

Considerations

  • This process recovers your storage server's configuration and relationship to your master server. It does not recover any device archives.
  • This sync process relies on the .identity file of your storage server. If the .identity file is missing or corrupted, contact our Customer Champions for Code42 CrashPlan support or CrashPlan for Small Business (previously CrashPlan PRO) support.
    Default location of your Code42 server's .identity file:
    • Linux: /var/opt/proserver/.identity
      Applies to Code42 servers installed as root on Ubuntu
    • Windows: C:\ProgramData\PROServer\PROServer\.identity
    • OS X: /Library/CrashPlan/.proserver_identity

Reinstall your storage server

Step 1: Uninstall and reinstall the Code42 server software

  1. Uninstall the Code42 server software.
  2. Reinstall the Code42 server software.

Step 2: Sync the storage server with the master server

  1. Sign in to the storage server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync
    The storage server syncs with the master server to recover its configuration and relationship to your master server. In version 5.2.x or later, the storage server restarts if the primary network address of the master server changed since the last time the storage server synced with the master server.
Syncing from your master server
You can use a storage server's GUID to sync the storage server from your master server:
  1. Sign in to your master server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the node.sync command, followed by the storage server's GUID. For example: node.sync guid=123456789 force=true