Recover a storage server
Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
Overview
As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the Code42 server software. Because storage servers rely on your master server for authentication and database information, importing a database dump is not necessary on a storage server.
This process is not applicable for your master server. For information on recovering a master server, see Recover your Code42 server to a previous state.
Considerations
- This process recovers your storage server's configuration and relationship to your master server. It does not recover any device archives.
- This sync process relies on the .identity file of your storage server. If the .identity file is missing or corrupted, contact our Customer Champions for Code42 CrashPlan support or CrashPlan for Small Business (previously CrashPlan PRO) support.
Default location of your Code42 server's .identity file:- Linux: /var/opt/proserver/.identity
Applies to Code42 servers installed as root on Ubuntu - Windows: C:\ProgramData\PROServer\PROServer\.identity
- OS X: /Library/CrashPlan/.proserver_identity
- Linux: /var/opt/proserver/.identity
Reinstall your storage server
Step 1: Uninstall and reinstall the Code42 server software
Step 2: Sync the storage server with the master server
- Sign in to the storage server's administration console.
- Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
- Enter the following command:
node.sync
The storage server syncs with the master server to recover its configuration and relationship to your master server. In version 5.2.x or later, the storage server restarts if the primary network address of the master server changed since the last time the storage server synced with the master server.
You can use a storage server's GUID to sync the storage server from your master server:
- Sign in to your master server's administration console.
- Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
- Enter the
node.sync
command, followed by the storage server's GUID. For example:node.sync guid=123456789 force=true