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Code42 Support

File metadata not restored

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article describes a known issue in which some file metadata (such as Created Date) is not backed up in certain circumstances with CrashPlan app versions 4.4.0 - 4.8.1 and 5.0.0 - 5.4.1 on Windows devices. Backups of the actual file contents are not impacted by this issue.

This issue is fixed in CrashPlan app versions 4.8.2 (4-series) and 5.4.2 (5-series) and later.

Affects

To be affected by this issue, your Code42 environment must meet all of the following conditions:

If all of these conditions exist, some file metadata (such as Created Date, Accessed Date, Archive, Directory, Normal, Readonly and Temporary) may not be backed up properly. This can result in blank or incorrect values for these metadata types when the file is restored. Metadata may also be affected for other files that are not open or locked, but that are queued for backup at the same time as the file that required a VSS snapshot.

File contents are not affected
This issue only affects the backup of file metadata. Backups of file contents are not affected.

Recommended solution

Code42 environments with an on-premises master server

Upgrade your Code42 server and CrashPlan apps to the most recent version. After upgrading, future new and incremental file backups will back up file metadata correctly. Files backed up prior to the upgrade may still have missing or incorrect file metadata.

Code42 cloud environments (with no on-premises hardware)

This issue was fixed in the Code42 cloud the week of April 24, 2017 via an automatic upgrade to CrashPlan app version 4.8.2. Future new and incremental file backups will correctly back up file metadata. Files backed up prior to the Code42 cloud update may still have missing or incorrect metadata.

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