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Code42 Support

Support has expired

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"System support license has expired." Email and Alerts Overview of the administration console
"Support has expired" Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


This alert is triggered when your Code42 environment's support has expired.


You will be unable to receive support from our Customer Champions when you experience problems.

Recommended solution

To resolve this alert:

Note that support is licensed differently for annual licenses than for perpetual licenses.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.