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Code42 Support

SSO identity provider metadata URL unavailable

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"URL for identity provider cannot be reached" Email and Alerts Overview of the administration console
"SSO IDP metadata URL unavailable" Settings > Notifications of the administration console


Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.


This alert is triggered when your master server cannot communicate with your SSO identity provider.

Potential effects

Users cannot sign in to your Code42 environment using SSO until this issue is resolved.

Recommended solution

To resolve this alert:

  1. Ensure that you have entered the correct network information for your identity provider in the SSO settings on your master server.
  2. Verify that your master server has a network connection to your identity provider and that no network changes (hardware, firewall rules, and so on) are blocking the connection.
  3. Contact your identity provider to ensure that their services are available.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.