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Code42 Support

SSO IDP metadata parse failure

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Cannot parse identity provider metatdata for identity provider" Email and Alerts Overview of the administration console
"SSO IDP metadata parse failure" Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


This alert is triggered when your master server cannot process the SSO metadata from your identity provider. This alert is only produced after your Code42 environment has first successfully processed the metadata file, so it indicates an issue with access to the metadata file, not a Code42 environment configuration issue.

Potential effects

Users cannot sign in to your Code42 environment using this SSO identity provider until this issue is resolved.

Recommended solution

To resolve this alert, restore your Code42 environment's access to a properly formatted SSO metadata file. Depending on your SSO configuration, you may need to contact your identity provider.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.