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Code42 Support

Database restore cleanup needed

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Database backup db.bak exists on server Code42 server name at /sample/path. Confirm database import success, then safeguard or remove database backup." Email and Alerts Overview of the administration console
"Database restore cleanup needed" Settings > Notifications of the administration console


Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.


When you use the database import function to import a database into your Code42 server, the Code42 environment backs up the current database before importing the new database. The backed up database is stored as the file db.bak. This file, if present, will trigger the alert Database restore cleanup needed until the file is removed or safeguarded to another location.

Potential effects

Unnecessary database backups take up space.

Recommended solution

To resolve this alert:

  1. Confirm that the database import was successful, and that you can log into the administration console.
  2. Move the database backup, db.bak, to a safe location, or delete it. The path to the file db.bak is included in the notification.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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