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Code42 Support

Database export failure

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Database export failed on server Code42 server name" Email and Alerts Overview of the administration console
"Database export failure" Settings > Notifications of the administration console

Severity

Critical
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.

Cause

This alert indicates that the daily database dump of the Code42 server's internal database has failed.

Potential effects

  • The Code42 server configuration is not being backed up
  • The internal database of the Code42 server may be corrupted

Recommended solution

To resolve this alert:

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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