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Code42 Support

Alert recipients missing

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"No email addresses configured to receive system alerts" Email and Alerts Overview of the administration console
"Alert recipients missing" Settings > Notifications of the administration console


Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.


  • Administrators will not receive email notifications of alerts (although alerts will still appear in the administration console Alerts page)
  • Issues that affect your Code42 server might not be addressed as quickly

Recommended solution

To resolve this alert:

  • Navigate to Settings > Notifications, then enter one or more alert recipient email addresses using the administration console

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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