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Code42 Support

Admin password unchanged

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article explains how to interpret and respond to the following alert.

The table below displays where the alert appears and where it can be configured.

Alert Text Location
"Administrator user's password is default value" Email and Alerts Overview of the administration console
"Admin password unchanged" Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


  • Unauthorized users, employees, or unknown attackers could gain administrative access to your Code42 server
  • Data loss
  • Data theft
  • Unauthorized actions
  • Unauthorized access to user data
  • Service downtime

Recommended solution

To resolve this alert:

Acknowledge the alert

The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.