Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Store point is unavailable: store point name"||Email and Alerts Overview of the Code42 console|
|"Store point offline"||Settings > Notifications of the Code42 console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.
This alert is triggered when a store point is offline. The store point could be on any Code42 server within the storage hierarchy of the Code42 environment.
- Users cannot backup or restore
- Users cannot sync files, plans, and events
Confirm that store point is still offline
In some cases, a temporary network issue or other temporary condition may have resolved itself.
You should visually verify that the store point is still offline from the Store Point Overview. The affected store point will be identified by the lack of a green indicator in the online column:
To resolve this alert:
- Sign in to the Code42 console on the master server, and navigate to Destinations>Store Points
- Click on the store point that is offline
- From the action menu, choose Enable Inbound Backup (if inbound backup is disabled)
- Check the status of the Code42 server that contains the store point
- If the storage server that contains the store point is offline, follow the steps for resolving the Server offline alert
- If the storage server is online, check the status of the drive, RAID array, or volume where the store point is located
Confirm problem is resolved
Confirm that the affected store point is back online from the Store Point Overview:
Acknowledge the alert
The alert will continue to appear on the Alerts Overview in the Code42 console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.