Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Problem with connection to LDAP server: server URL"||Email and Alerts Overview of the administration console|
|"LDAP connection problem"||Settings > Notifications of the administration console|
Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.
This alert is triggered when the master server is unable to connect to a configured LDAP server.
Before you begin
To resolve this alert:
- Note the hostname or IP address of the LDAP server affected, as given by the alert
- Check the status of the LDAP server:
- Is the server powered on?
- Can you ping the LDAP server from the command line of the master server?
- Is the LDAP server process running?
- Check your master server's LDAP configuration from Server > Settings > Security > LDAP
Acknowledge the alert
The alert will continue to appear on the Alerts Overview in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.