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Code42 Support

Enterprise subscriptions

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Use the Licensing screen to monitor the status of current user licenses, purchase additional licenses, and start a new product trial.

Note: If your business uses perpetual licenses purchased in 2012 or earlier, refer to our legacy enterprise licensing article instead.

License model

Annual user licensing is the standard licensing model for all Code42 environments running Code42 CrashPlan (previously CrashPlan PROe) version 3.5 or later.

If you have questions about these licensing guidelines, please contact Sales.

CrashPlan

Annual user licenses

An annual user license is like a subscription for your users. For the duration of the license period, your users can back up, restore, and receive support and maintenance on up to four devices. The license period begins on the date purchased.

Support & Maintenance Beginning of License Period Purchasing
Support and maintenance are included in annual licenses. As long as your users have active annual licenses, you are able to upgrade your Code42 environment and receive support. Annual user licenses begin their term on the date of purchase. If you add more user licenses to your environment on a later date, the new user licenses expire on a different date than the original user licenses.

You can purchase up to 250 CrashPlan user licenses directly from Licensing in your administration console. If you need more than 250 licenses, please contact Sales.

For example, if you purchase ten CrashPlan user licenses for one year, ten users can back up to or restore from any of your destinations for one year. Once these ten licenses expire, the users cannot back up or restore until you purchase and apply a new license.

Evaluation user accounts

An evaluation user account is a free evaluation period for new user accounts. Evaluation user accounts allow you to add new users to your Code42 environment without waiting for licenses to be purchased and applied.

CrashPlan evaluation user accounts can back up and restore without an active annual license for up to 30 days. The evaluation period begins when the user account is created.

After 30 days, an administrator must purchase and apply an annual license in order for evaluation users to back up or restore.

Code42 Security Tools

Annual license

An annual license for Code42 Security Tools is a subscription to use additional security-focused functionality on your existing, licensed devices. Security Tools uses a single license that applies to all users in your Code42 environment. You cannot license only a subset of your users for Security Tools.

Security Tools licensing requires an existing Code42 CrashPlan license. You cannot purchase a Security Tools license without a Code42 CrashPlan license.

Support & Maintenance Beginning of License Period Purchasing
Support and maintenance are included in your existing Code42 CrashPlan licensing. There are no changes for support and maintenance with a Security Tools license. Code42 works with you to coordinate your Security Tools licensing period with your existing Code42 CrashPlan licensing periods.

Contact Sales.

License consumption

All users associated with one or more archives require an annual user license.

  • For CrashPlan, a user is associated with backup archives that contain data from the user's devices. If the CrashPlan app is installed per user on a device, each CrashPlan user on that device requires a separate license.
  • Code42 Security Tools is licensed for your entire Code42 environment, not for individual users.

The following scenarios provide examples of users who consume a license and those who do not:

Consume A License Do Not Consume A License
  • Active user associated with one or more CrashPlan archives
  • Deactivated user associated with a CrashPlan archive in cold storage
  • The local administrator account for your Code42 server
  • A user with an evaluation user account
  • Deactivated user whose archives have expired
  • Deactivated user whose archive has been permanently purged from your Code42 environment
  • A CrashPlan user who is not backing up any devices

View your licenses

The administration console displays current licensing information with an Internet connection to Code42’s licensing store. This view provides the ability to manage and view the status of your licenses, and also allows you to directly purchase and apply new or renewed licenses.

If your Code42 environment cannot present the licensing interface, your administration console will present a basic local licensing interface. Licenses cannot be purchased or renewed directly from this screen; you must visit the Code42 licensing store in a separate browser to purchase a product license key and then return to the licensing screen and apply it.

To use the licensing interface:

  • Your master server must be able to access the internet
  • Your Code42 environment must have only subscription-based licenses (i.e., no legacy perpetual licenses)

Environments that do not meet all the criteria above will display the local licensing interface.

Licensing overview

Web-enabled licensing

Item Description
a Action menu Shows additional tasks related to license information and keys.
b Manage Licenses Displays purchase process for adding new licenses and renewing expiring licenses.
c Status graph Synopsis of your current total license usage for Code42 CrashPlan, including:
  • User licenses that are active (green)
  • User licenses that are about to expire (yellow)
  • Evaluation licenses (red)

Purchased licenses that have expired are not represented.

d Date information Quick reference for the expiration dates of your Code42 CrashPlan licenses.
e Show Details Displays detailed Code42 CrashPlan licensing information.
f View License Information Displays detailed information about your Code42 environment licensing, as well as a color key for license statuses.

Action menu

Command Description
Add Product License Key

Enter additional Product License Keys to manually apply purchased products to your Code42 environment. You can enter multiple Product License Keys by separating each key with a new line.

The licensing tool also prompts you to apply Product License Keys that were purchased from other sources, such as our enterprise sales team.

Edit Master License Key Change which Master License Key your Code42 environment uses. Changing this value will remove any previously entered Product License Keys from your Code42 environment.
Registration Information Displays your Code42 environment's registration information, including your Registration Key, company, company contact name, and contact email address. This is the information your organization provided on the Master License Key request form.

Licensed product details

This section describes the interface for a product licensed in your Code42 environment. For the interface for evaluation products, see Product Evaluation Details below.

CrashPlan licensing details

Item Description
a Manage Licenses Displays purchase process for adding new licenses and renewing expiring licenses.
b Status graph Synopsis of your current total license usage for this product, including:
  • User licenses that are active (green)
  • User licenses that are about to expire (yellow)
  • Evaluation licenses (red)

Purchased licenses that have expired are not represented.

c Date information Quick reference for the expiration dates of your licenses for this product.
d Total Licenses Total number of licenses for this product in your Code42 environment.
e Licenses in Use Number of licenses that are currently consumed. For details about how licenses are calculated, see License Consumption.
f Licenses Expiring Within 90 Days Number of licenses that will expire within 90 days. Select Manage Licenses to renew licenses before they expire.
g Free Evaluations Number of users in your Code42 environment who are currently using an evaluation license, rather than a purchased license, for this product.
h Status Colored indicator of the status of this license. Mouse over to show a tooltip containing the status of this license, as well as the full text of its Product License Key.
Status legend
i Type Type of license.
j Users Number of users licensed with this Product License Key.
k Started Start date of this license.
l Expires Expiration date of this license.
m Hide Details Collapse these details.
Expired licenses
Expired licenses are not visible here. Select Licensing > View License Information for a full list of licenses used in your Code42 environment.

Manage licenses

There are two ways to purchase new licenses from Manage Licenses: Recommended and Custom.

  • Recommended is a streamlined purchase process that automatically adjusts licenses to consolidate their start and expiration dates.
  • Custom allows you to configure additional details, such as multiple line items and selected start dates, but Custom cannot help you consolidate your licenses' expiration dates.

Recommended view

Manage Licenses - Recommended View

Item Description
a Purchase process indicator Shows your progress through the process of purchasing and renewing licenses
b Close Closes Manage Licenses
c Recommended Displays the Recommended purchase view (this view)
d Custom Displays the Custom purchase view
e Total Users Enter the number of users you wish to license
f Renewal Term Select the renewal term of your user licenses: 1-year, 2-year, or 3-year
For information on other renewal term options, contact sales.
g Total The total cost of your selected licenses
h Show Details

Shows additional details about your purchase:

  • Type (new licenses or renewed licenses)
  • Number of users
  • Start date
  • Subtotals
i Go Back Return to the previous view
j Continue Continue in the purchase process

Custom view

Manage Licenses - Custom View

Item Description
a Purchase process indicator Shows your progress through the process of purchasing and renewing licenses
b Close Closes Manage Licenses
c Recommended Displays the Recommended purchase view
d Custom Displays the Custom purchase view (this view)
e Delete Removes this license line item from your purchase
f Users Enter the number of user licenses you wish to purchase
g Start On Enter the desired start date for this user license
h Term Select the renewal term of your user licenses: 1-year, 2-year, or 3-year
For information on other renewal term options, contact sales
i Subtotal Cost of this user license line item
j Add License Adds a new user license line item
k Total The total cost of all user license line items
l Go Back Return to the previous view
m Continue Continue in the purchase process

View license information

Clicking View License Information shows the full list of current, past, and future licenses associated with your Code42 environment.

Web-enabled licensing information

Item Description
a Close Closes the license information
b Registration Key A unique identifier for your Code42 environment
c Company The company registered for your Code42 environment
d Name The name of the primary contact for your Code42 environment
e Email Address Email address of the primary contact for your Code42 environment
f Status indicators Legend for the colors used in the Status field below
g Status Colored indicator of the status of this license. Mouse over to show a tooltip containing the status of this license, as well as the full text of its Product License Key.File:Administrator/4.1/Licensing/Enterprise_Licensing/Status_Legend.png
h Type Type of license
i Product Product for this license (such as CrashPlan or Code42 Security Tools)
j Users Number of users licensed with this Product License Key
k Started Start date of this license
l Expires Expiration date of this license
m Detail tooltip Appears when mousing over a Status entry to show this license's status in text form and its Product License Key

Local licensing overview

The Licensing screen displays all information about user licenses applied to your Code42 environment.

Local licensing

Local licensing view in 5.3.x and later

Item Description
a Registration Key Your Code42 environment's registration key. Required to purchase additional licenses.
b Action menu Contains a list of licensing-related tasks you are able to perform, including adding licenses.
c CrashPlan license summary Synopsis of your current total license usage for Code42 CrashPlan, including:
  • Number of licenses available
  • Number of licenses currently consumed by users
  • Number of licenses that will expire in 90 days
  • Number of evaluation users
d Code42 Security Tools license summary The licensing state for Code42 Security Tools in your environment.
e Purchase Licenses Takes you to the store where you can purchase additional, subscription-based user licenses.
f License Schedule Contains information about when any of your Code42 CrashPlan licenses are set to expire and how many licenses are affected. The License Schedule displays the next batch of licenses that will expire.
g Name Lists descriptive names for each of your product licenses.
h Type The product associated with each of your licenses
i Key The first 5 characters in the purchased Product License Key. Mouse over to display the full Product License Key.
j Users Number of users licensed by this Product License Key.
k Started The date that each license went into effect.
l Expires The date that each license expires.

Action menu

Command Description
Add Product License Key Enter additional Product License Keys to apply purchased products to your Code42 environment. You can enter multiple Product License Keys by separating each key with a new line.
Edit Master License Key Change which Master License Key your Code42 environment uses. Changing this value will remove any previously entered Product License Keys from your Code42 environment.
Registration Information Displays your Code42 environment's registration information, including your Registration Key, company, company contact name, and company contact person's email address. This is the information your organization provided on the Master License Key request form.