Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 5.
Note: This server version is no longer supported.
This article describes how to upgrade the Code42 servers in your Code42 environment from version 5.0.x (5.0.1 or 5.0.2) to version 5.0.3, and to perform associated CrashPlan app upgrades.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 5.0.x to 5.0.3 includes changes to the following components. View Code42 platform version 5.0.3 release notes for details.
Code42 server version 5.0.3 is compatible with the following components.
|SharePlan mobile app||
* Indicates this version is bundled with Code42 server version 5.0.3
All storage servers in your Code42 environment must use the same Code42 server software version as your master server.
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.
Step 1: Download the upgrade file
Download the upgrade file for your server operating system. If your Code42 environment has Code42 servers running on different operating systems, download the upgrade file for each operating system:
Step 2: Upgrade your Code42 Servers
Follow our instructions to upgrade the Code42 servers in your Code42 environment:
Step 3: Upgrade your CrashPlan devices
Follow our instructions to upgrade CrashPlan devices in your Code42 environment.