Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 5.
Note: This server version is no longer supported.
This article describes what to expect when you upgrade your Code42 environment from version 4.3.4 or 220.127.116.11 to version 5.0.1 of the Code42 platform. Links to specific upgrade instructions are listed at the end of this article.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 4.3.4.x to 5.0.1 includes changes to the following components. View Code42 platform version 5.0.1 release notes for details.
Code42 platform version 5.0.1 is compatible with the following components.
|SharePlan mobile app||
* Indicates this version is bundled with Code42 platform version 5.0.1
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically. If you have more than one enterprise server, upgrade the master server first.
Most enterprise server upgrades take 5-10 minutes to complete. However, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.
Change to supported operating systems
Supported operating systems for the Code42 server have changed from version 4.3.4.x to 5.0.1:
- Windows: Only Windows Server operating systems (such as Windows Server 2012 R2) are supported for Code42 servers.
- OS X: Only OS X Mavericks v10.9 and later are supported for Code42 servers.
See Code42 Server Hardware And Software Recommendations for details.
Upgrading your devices
All devices upgrade to version 4.4.1 of the CrashPlan app by default. Optionally, you can upgrade devices to version 5.0.1 of the CrashPlan app instead.
Devices with the CrashPlan app or SharePlan app upgrade automatically once you enable the device upgrade. We recommend testing the upgrade on a single CrashPlan app or SharePlan app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your master server before your devices can upgrade. When the master server has restarted, devices reconnect to the upgraded master server at a randomized interval of 1–15 minutes. Devices download their upgrades from the master server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that after the master server comes back online, there may be a delay before all devices have successfully upgraded.
Upgrade and troubleshooting instructions
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.