Upgrade to version 5.3.0 from version 5.1.x or 5.2.x

Overview

This article describes how to upgrade the Code42 servers in your Code42 environment to version 5.3.0, and to perform associated CrashPlan app upgrades. The steps below apply to upgrades from both 5.1.x and 5.2.x.

Affected Code42 Platform components

The upgrade from version 5.1.x and 5.2.x to 5.3.0 includes changes to the following components. View Code42 platform version 5.3.0 release notes for details.

Upgraded

• Code42 server
• CrashPlan app

Version compatibility

Considerations

• If the File Selection setting is locked in the Code42 console (Settings > Device Backup > Backup), you must take action to ensure all CrashPlan app devices are using version 4.5.2 or later before upgrading to Code42 server version 5.3.
  • Use the Device Status Report to view devices' CrashPlan app version.
  • If upgrades are required, see Upgrading CrashPlan Devices In Your Code42 Environment.
• Beginning with version 5.3.0 of the Code42 platform, the CrashPlan app is no longer bundled with the Code42 server. Compatible CrashPlan app versions are available for download from the new App Downloads screen in the Code42 console. See Adding Clients To Your Code42 environment for more details.

• Do not make any configuration changes to Code42 CrashPlan settings in the Code42 console while upgrading your Code42 server. As a best practice, wait 24 hours after pushing any configuration changes to Code42 CrashPlan apps before you upgrade the Code42 server, and wait 24 hours after the server upgrade completes before changing any settings. Contact our Customer Champions for support if you have any questions.

• After the Code42 server upgrade completes, you may need to refresh the Code42 console to see the new App Downloads screen.
• Depending on your browser's cache settings, you may be prompted to upgrade clients after the Code42 server upgrade completes. Ignore this prompt; client upgrades are managed from the new App Downloads screen beginning in version 5.3.
• In Code42 environments that initially deployed version 5.x CrashPlan apps to user devices (and never upgraded devices from version 4.x to 5.x), you must follow the steps in Upgrading The CrashPlan app To Version 5.x to enable upgrades to CrashPlan app version 5.3.

Upgrade instructions

If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.