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Code42 Support

Use Code42 to simplify device migration

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


The Code42 CrashPlan (previously CrashPlan PROe) device migration process allows you to easily migrate backup data after you:

  • Replace a device with a new one (due to theft, loss, or upgrade)
  • Replace a device's main hard drive
  • Reinstall a device's operating system
  • Completely uninstall and reinstall a CrashPlan app

Instructions for specific migrations

Migrating a device means copying data from a Code42 backup for one device onto another device. That data includes:

  • User data files
  • Code42 settings, license, and identity data
  • (Windows only, and optionally) system user settings (USMT data)

The following directs you to instructions for specific tasks and environments.

Migrate, replace, adopt
Migrating settings and files from an old device to a new device is also called replacing a device or adopting a device. The expressions are synonyms.

Migrate user data and Code42 settings
(Windows, Mac, or Linux)

Follow one of the links below for instructions about migrating.
(To migrate USMT data, do not follow these links. Instead, see the next section.)

Migrate USMT data, user data, and Code42 settings (Windows devices only)

To migrate Windows USMT data, as well as user and Code42 data, follow instruction at both of the links below:

  1. At the administration console, configure Code42 to back up USMT data.
  2. At Code42 apps version 5.4 and later, migrate backup data and apply USMT user settings

For CrashPlan apps versions 4.4 through 5.3, do not follow #1 and #2 above. Follow these instructions instead: Migrate Windows user profiles and data

Code42 and USMT
Our Customer Champions are available to assist you with backing up Windows user settings. However, USMT is not a Code42 product, and our Customer Champions cannot provide detailed assistance with USMT-specific tasks, such as deploying USMT to devices, creating the necessary .XML files, or selecting ScanState and LoadState options. For assistance with USMT, consult Microsoft's documentation.

External resources