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Code42 Support

Restore files from the administration console

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Administrators with the proper permissions can restore files for other users. If the archive is protected with enhanced encryption, administrators must provide the correct archive key password to restore on behalf of another user.

Using the Code42 administration console, there are three options for restoring files on behalf of another user.

  • Zip file
  • Server filesystem (Code42 CrashPlan only)
  • Device (Code42 CrashPlan only)

Considerations

When performing zip file or server filesystem restores, Code42 CrashPlan restores the files to a temporary folder that is created on the store point where the device archive resides. All files selected are restored within this temporary folder. This temporary folder is automatically deleted by the Code42 server after 24 hours.

Zip file restore

Users and administrators can perform a zip file restore to download a zip file containing the selected files in a browser. Zip file restores are designed to quickly restore a small number of files to any computer with a web browser, even without access to the original computer.

Zip file restores are limited by default to a file size of 250 MB or less. Code42 CrashPlan administrators can adjust this limit for each organization or for their entire Code42 environment.

Steps

  1. Sign in to the administration console.

  2. Click Devices.
  3. Select a device.
  4. From the device details, click Restore.
  5. (Code42 CrashPlan only) Select Zip File from the Restore Target options.
  6. In the Web Restore window, select the files and folders to restore.
  7. Click Restore.
    CrashPlan restores the files to a temporary folder that is created on the store point where the device archive resides. It then packages the restored files as a downloadable zip file.
  8. Download the zip file containing your restored files.
    After 24 hours this data is automatically deleted from the store point.

Server filesystem

Code42 CrashPlan only
Administrators can perform a server filesystem restore to download files from a backup archive to a temporary location on the Code42 server. Server filesystem restores are designed to restore larger amounts of data locally.
To locate the temporary folder, navigate to your store point's path.

Steps

  1. Sign in to the administration console.
  2. Click Devices.
  3. Select a device.
  4. From the device details, click Restore.
  5. Select Server Filesystem from the Restore Target options.
  6. In the Web Restore window, select the files and folders to restore.
  7. Click Restore.
  8. Move or copy the files to a safe location outside the temporary folder.
    After 24 hours this data is automatically deleted from the store point.

Device restore

Code42 CrashPlan only
Administrators with the proper permissions can restore files to any registered, online device, regardless of device ownership. When an administrator begins a device restore (also called a "push restore"), the target device uses the CrashPlan app to perform the restore of all files to the target location.

There is no limit on the number or size of files that can be restored with a device restore, but the target device must be currently online.

Steps

  1. Sign in to the administration console.
  2. Click Devices.
  3. Select a device.
  4. From the device details, click Restore.
  5. Select Device from the Restore Target options.
  6. Start typing the target device name within the Target device field. The smart search displays and allow you to select available devices from a drop-down list.
  7. Select the Target Path field to display a browser menu.
  8. Select the restore path on the selected target device.
    The target device must be currently online.
  9. In the Web Restore window, select the files and folders to restore.
  10. Click Restore.