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Code42 Support

Use reports and alerts to monitor your environment

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Code42 CrashPlan (previously CrashPlan PROe)'s reports and alerts can be configured to show the information you need about your Code42 environment. Choosing the right report and alert settings for your environment informs administrators and users about the health and status of their storage servers, devices, archives, and accounts.

This article provides:

  • Descriptions of available reports
  • A case study of common configurations
  • Reference material for creating custom reports with the API

View reports and alerts

Dashboard

The Code42 CrashPlan Dashboard provides administrators with general statistics related to license status and storage usage. For a detailed explanation of the information available on this screen, see the Dashboard reference guide.

Reporting web app

The Reporting web app compiles detailed information about the users and storage in your Code42 environment. Use the Reporting web app to view and customize these reports:

Alerts

Alerts are communicated via the Alerts menu, the history log, and email notifications sent to a configurable list of recipients.

Configure alert recipients

Create and edit the list of email recipients for server alerts in Settings > Notifications.

Email alert descriptions

Email alerts are triggered by the events listed in Settings > Notifications.

The following table describes each alert and notes where thresholds are configured, if applicable.

Alert Email Description Where To Set Threshold
Database export failure

A database dump or export fails. The affected server's current configuration may be at risk.

N/A
Server offline Server cannot be reached. N/A
Store point space critical A store point is critically low on free space, as specified by the configured threshold. Settings > Server > Alerts
LDAP connection problem The master server is unable to communicate with the LDAP server. N/A
RADIUS connection problem The master server is unable to communicate with the RADIUS server. N/A
Corrupt archive Archive corruption is detected. N/A
Directory sync deactivate Directory sync deactivation not executed. Too many users were identified for deactivation. Check LDAP configuration. N/A
Server version conflict Server versions do not match. N/A
Store point offline A store point is offline. N/A
Store point space warning A store point is low on free space, as specified by the configured threshold. Settings > Server > Alerts

Configure backup reports

Administrator backup reports

To configure a routine backup report, go to Settings > Organization > Reporting. The report includes:

  • Username
  • Source (device) and Target (destination)
  • Amount of data selected
  • Number of files backed up
  • Percentage of selected data that has been backed up
  • Date of last complete backup (the last time 100% of selected data was backed up)
  • Date of last activity
  • Restore period
  • Total number of restores
  • Total number of users that executed a restore
  • Total size of the restores
  • Total number of files restored

End user backup reports

A backup alert email is sent to the device owner when the device hasn't backed up to any destination for more than the configured number of days. A single email is sent when each threshold (warning and critical) is reached. You may set the thresholds under Settings > Server or Settings > Organization > Reporting.

If you would like end users to receive backup reports and/or alerts, you can configure device-specific reports under Settings > Device Backup > Reporting. End-user reports are turned off by default. Configuration options for end-user reports include:

  • Delivery time
  • Delivery frequency
  • Enable/disable two types of backup alert emails:
    • Warning
    • Critical

Case study

The following case study presents common reporting and alert requirements and provides the steps needed to configure Code42 CrashPlan to meet those requirements.

Company characteristics

  • Mid-sized software company
  • Managed Private Cloud deployment with one master server and one storage server

Goals

The Code42 CrashPlan administrator wants to configure alerts and reports such that:

  • Administrators receive alerts for Code42 CrashPlan server issues and administrative concerns
  • Administrators and the Finance department receive a backup report every Thursday to execute charge-backs to various departments
  • End users receive emails about their backups only when the situation is “critical” (no backup for 30 days or more)
  • Administrators can closely monitor the space utilization of on-site storage servers
  • Legal department can view a history of restores

Steps

To accomplish the objectives outlined above:

Administrators receive alerts

Add the administrators' email addresses to Settings > Notifications.

Administrators and the finance department receive a backup report

Navigate to Settings > Organization > Reporting.

  1. In the row labeled Send backup report, select every and Th.
  2. In the Additional recipients field, click + to add the distribution list email for the Finance department.
  3. Verify that all organizations are set to inherit the default reporting settings:
    1. Select an organization and view its details.
    2. Go to Action menu > Edit > Reporting.
    3. Confirm Inherit reporting settings from parent is enabled.

Disabling inheritance
If inheritance is disabled for an organization, that organization is not affected by changes to its parent organization.

End users receive only critical emails

  1. Navigate to Settings > Device Backup > Reporting.
  2. If necessary, disable Send backup alerts > Warning. Click the Push icon to push the setting to all devices.
  3. Enable Send backup alerts > Critical. Click the Push icon to push the setting to all devices.

Administrators can monitor storage space

Administrators perform the following steps to closely monitor space utilization:

These reports are also available via the Code42 CrashPlan API.

Legal department can view restore history

  1. Open the Details for a particular organization.
  2. Locate the column listing the number of restores.
  3. Click on the numerical value to open the Restore History.
  4. Select Action menu > Export All to export a report of the restore history.

This report can also be accessed via the Code42 CrashPlan API.

Create custom reports via the API

If you'd like custom reports and alerts, you can create them with the Code42 API. The API documentation guide provides detailed information and examples.

You may also view the API documentation on your server at this link (where <your_server> is the hostname or IP address of your master server):
https://master-server.example.com:4285/apidocviewer/

We recommend creating a custom script using Perl, Python, or another scripting language to perform the queries, retrieve the data, and assemble the reports.

More information

Please contact sales for information on our consulting options.

External resources

These languages are commonly used to work with the Code42 CrashPlan API.