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Code42 Support

Enable file search in your Code42 environment

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article explains how to configure your Code42 environment to enable indexing and support file search. With file search, authorized individuals can search users' backed up files.

Considerations

  • When indexing is enabled, archives store data about users' files in unencrypted indexes.
  • When indexing the contents of a file, a Code42 server indexes the first 200,000 words. Subsequent words are not indexed.
  • Changes to indexing exclusions apply only to new files, not to files that have already been indexed.
  • If an organization has Compliance Settings activated, archives will not be indexed. Archives that were indexed prior to activating Compliance Settings will not be searchable.

Before you begin

Step 1: Configure destinations to allow indexing

Code42 stores backup archives at destinations. A Code42 environment may include multiple destinations. Choose which of your destinations allow indexing. Code42 indexes archives at those destinations after you enable indexing for an organization or for individual users in Step 3.

  1. Sign in to the administration console.
  2. Navigate to Settings > Indexing.
    Enabling indexing in the administration console
  3. Click Activate Indexing.
  4. Select I understand that some file data will be stored in unencrypted indexes.
  5. Click Allow.
  6. Select each on-premises destination for which you want to allow indexing.
    Allowing indexing for one or more destinations
  7. Click Save.
  8. Note the names of the destinations you selected. You will need them in Step 2.

Step 2: Synchronize data storage

A single Code42 destination may have multiple storage servers. For file searching to work reliably, you need to synchronize the storage servers at each destination you wish to search.

Synchronizing a server means getting the GUID that identifies a server, then issuing a CLI command that includes that GUID, as follows:

  1. Navigate to Destinations.
  2. Select a destination where you allowed indexing in Step 1, above.
    You see details for that one destination.
  3. In the upper-left, click on the value underneath Servers.
    You see a list of Code42 servers at that destination.
  4. Select a server.
  5. Beneath the server name, copy the 18-digit server GUID.
    Server GUID
  6. In the extreme upper-left administration console, double-click on the Code42 icon.
    The command-line interface opens.
  7. At the command line, enter the following, after replacing <GUID> with the number you copied at item 5 above.
    node.sync guid=<GUID>
  8. Press Enter.
    The results box should read
    Your command has been submitted for execution.
  9. Repeat for every server at each destination where you wish to use file search.

Step 3: Enable indexing for users

You can enable indexing for all users in an organization or for individual users.

Excluded file extensions
Modify the content indexing exclusions as needed when you initially enable indexing. After indexing is enabled, changes to exclusions do not retroactively affect files that are already indexed.

Option A: Enable indexing for all users in an organization

  1. Navigate to Organizations.
  2. Click the name of the organization.
  3. From the action menu, select Edit.
  4. Click Indexing.
    Enabling indexing for an organization
  5. Deselect Inherit settings from parent.
  6. Select Index all archives in this organization.
  7. Review the list of excluded file extensions, and modify the exclusions if necessary.
    • When a file extension is excluded, your Code42 servers do not index the contents of files with that extension. File metadata is still indexed.
    • When adding a file extension, do not include a leading period (.) character.
  8. Click Save.

Option B: Enable indexing for individual users

  1. Navigate to Users.
  2. Click the name of the user.
  3. From the action menu, select Edit.
  4. Click Indexing.
    Configuring indexing for a specific user
  5. Deselect Inherit indexing settings from organization.
  6. Select Index user's archives.
  7. Review the list of excluded file extensions, and modify the exclusions if necessary.
    • When a file extension is excluded, your Code42 servers do not index the contents of files with that extension. File metadata is still indexed.
    • When adding a file extension, do not include a leading period (.) character.
  8. Click Update User.

Step 4: Grant authorized users access to file search

Allow a user to access file search by adding one of the following roles to the user's account:

  • Org Search: Allows users to search and download files within the same organization.
  • All Org Search: Allows users to search and download files for all organizations.

Next steps

Use the File Search web app to search backed up files in your Code42 environment.

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