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Code42 Support

File and folder hierarchy

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

Code42 server file structure

Linux

For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.

Use Folder
Main application /opt/proserver
Live database /opt/proserver/db
Log files /var/log/proserver
Requested CrashPlan app logs /var/opt/proserver/client-logs
App support /var/opt/proserver
Automatic secure keystore file /var/opt/proserver/ksp
Database dumps /var/opt/proserver/dumps
Sanitized database dumps /var/log/proserver
Automatic secure keystore dumps /var/opt/proserver/kspDumps
Default store point /var/opt/proserver/backupArchives/CrashPlanArchive_Default
Seed location for default store point /var/opt/proserver/backupArchives/CrashPlanArchive_SEED
Transient cache files /var/opt/proserver/backupCache
Identity file location and name /var/opt/proserver/.identity
Command line tools /opt/proserver/bin

Files for customizing the administration console
  • Versions 5.4 and later:
    /opt/proserver/content-custom/Default-custom/shared/custom
  • Versions 5.2.x and 5.3.x (custom label text):
    /opt/proserver/web/base/console/custom/
Stock CrashPlan app installers

Applies to Code42 servers installed as root on Ubuntu

  • Code42 server versions 5.3.x and later:
    /opt/proserver/client/installers
  • Code42 server versions 5.2.x and earlier:
    /opt/proserver/content/Default/download
Custom CrashPlan app installers
Directory must be created by the administrator
/opt/proserver/content-custom/Default-custom/download/

CrashPlan app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • /opt/proserver/installs/linux/upgrade
    • /opt/proserver/installs/mac/upgrade
    • /opt/proserver/installs/win/upgrade/crashplanproe
    • /opt/proserver/installs/win64/upgrade/crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    /opt/proserver/installs/<operating_system>/upgrade
CrashPlan app version 5.x upgrade files* /opt/proserver/installs/<operating_system>/upgrade5
Code42 server upgrade files /opt/proserver/upgrade
Email templates /opt/proserver/content/Default/emails/templated
Email template images /opt/proserver/content/Default/emails/images

Custom email templates
  • Versions 5.2.x and later:
    /opt/proserver/content-custom/Default-custom/emails/templated
  • Versions 5.1.x and earlier (must be created by administrator):
    /opt/proserver/content-custom/Default-custom/emails/templated

Custom email template images
  • Versions 5.2.x and later:
    /opt/proserver/content-custom/Default-custom/shared/custom
  • Versions 5.1.x and earlier (must be created by administrator):
    /opt/proserver/content-custom/Default-custom/emails

*<operating_system> is a series of folders for each supported client operating system

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 server and the operating system. If you installed 32-bit Code42 server software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article. See Considerations For Windows for more information.

Use Folder
Main application C:\Program Files\CrashPlan PROe Server
Live database C:\Program Files\CrashPlan PROe Server\data\db
Log files C:\Program Files\CrashPlan PROe Server\logs
Requested CrashPlan app logs C:\Program Files\CrashPlan PROe Server\client-logs
Application data directory C:\ProgramData\PROServer
Automatic secure keystore file C:\Program Files\CrashPlan PROe Server\data\ksp
Database dumps C:\ProgramData\PROServer\dumps
Sanitized database dumps C:\Program Files\CrashPlan PROe Server\logs
Automatic secure keystore dumps C:\ProgramData\PROServer\kspDumps
Default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_Default
Seed location for default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED
Transient cache files C:\ProgramData\PROServer\backupCache
Identity file location and name C:\ProgramData\PROServer\PROServer\.identity
Command line tools C:\Program Files\CrashPlan PROe Server\bin

Files for customizing the administration console
  • Versions 5.4 and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom
  • Versions 5.2.x and 5.3.x (custom label text):
    C:\Program Files\CrashPlan PROe Server\web\base\console\custom\

Stock CrashPlan app installers
  • Code42 server versions 5.3.x and later:
    C:\Program Files\CrashPlan PROe Server\client\installers
  • Code42 server versions 5.2.x:
    C:\Program Files\CrashPlan PROe Server\console\default\download
Custom CrashPlan app installers
Directory must be created by the administrator
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\

CrashPlan app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • C:\Program Files\CrashPlan PROe Server\installs\linux\upgrade
    • C:\Program Files\CrashPlan PROe Server\installs\mac\upgrade
    • C:\Program Files\CrashPlan PROe Server\installs\win\upgrade\crashplanproe
    • C:\Program Files\CrashPlan PROe Server\installs\win64\upgrade\crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade
CrashPlan app version 5.x upgrade files* C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade5
Code42 server upgrade files C:\Program Files\CrashPlan PROe Server\upgrade
Email templates C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated
Email template images C:\Program Files\CrashPlan PROe Server\content\Default\emails\images
Custom email templates
  • Versions 5.2.x and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated
  • Versions 5.1.x and earlier (must be created by administrator):
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated
Custom email template images
  • Versions 5.2.x and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom
  • Versions 5.1.x and earlier (must be created by administrator):
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\images

*<operating_system> is a series of folders for each supported client operating system

OS X

Use Folder
Main application /Applications/PROServer.app/
Live database /Library/Application Support/CrashPlan/PROServer/db
Log files /Library/Logs/PROServer
Requested CrashPlan app logs /Library/Logs/PROServer/client-logs
App support /Library/Application Support/CrashPlan/PROServer
Automatic secure keystore file /Library/Application Support/CrashPlan/PROServer/ksp
Database dumps /Library/Application Support/CrashPlan/PROServer/dumps
Sanitized database dumps /Library/Logs/PROServer
Automatic secure keystore dumps
/Library/Application Support/CrashPlan/PROServer/kspDumps
Default store point /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_Default
Seed location for default store point /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_SEED
Transient cache files /Library/Application Support/CrashPlan/PROServer/backupCache
Identity file location and name /Library/CrashPlan/.proserver_identity
Initialization file /Library/LaunchDaemons/com.crashplan.proserver.plist
Command line tools /Applications/PROServer.app/Contents/Resources/Java/bin/

Files for customizing the administration console
  • Versions 5.4 and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/shared/custom
  • Versions 5.2.x and 5.3.x (custom label text):
    /Applications/PROServer.app/Contents/Resources/Java/web/base/console/custom

Stock CrashPlan app installers
  • Code42 server versions 5.3.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/client/installers
  • Code42 server versions 5.2.x and earlier:
    /Applications/PROServer.app/Contents/Resources/Java/content/Default/download
Custom CrashPlan app installers
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/download/

CrashPlan app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • /Applications/PROServer.app/Contents/Resources/Java/installs/linux/upgrade
    • /Applications/PROServer.app/Contents/Resources/Java/installs/mac/upgrade
    • /Applications/PROServer.app/Contents/Resources/Java/installs/win/upgrade/crashplanproe
    • /Applications/PROServer.app/Contents/Resources/Java/installs/win64/upgrade/crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade
CrashPlan app version 5.x upgrade files* /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade5
Code42 server upgrade files /Applications/PROServer.app/Contents/Resources/Java/upgrade
Email templates /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/templated
Email template images /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/images
Custom email templates
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
Custom email template images
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images

Custom email templates
  • Versions 5.2.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
  • Versions 5.1.x and earlier (must be created by administrator):
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
Custom email template images
  • Versions 5.2.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/shared/custom
  • Versions 5.1.x and earlier (must be created by administrator):
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images

*<operating_system> is a series of folders for each supported client operating system

CrashPlan app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Windows Vista, 7, 8, 10, Server 2008, and Server 2012

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files C:\ProgramData\CrashPlan\log
Default location for inbound backup data from other computers C:\ProgramData\CrashPlan\backupArchives
Transient caches C:\ProgramData\CrashPlan\cache
CrashPlan app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\ProgramData\CrashPlan\.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\ProgramData\CrashPlan\conf\custom.properties
    C:\ProgramData\CrashPlan\skin\custom
    C:\ProgramData\CrashPlan\lang\custom
Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Default location for inbound backup data from other computers

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\backupArchives

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

CrashPlan app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity


Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
  • Versions 4.8 and later:
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\conf\custom.properties
    C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\skin\custom
    C:\\Users\<username>\AppData\<Local or Roaming>\CrashPlan\lang\custom

Windows XP

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\Documents and Settings\All Users\Application Data\CrashPlan\log
UI log files C:\Documents and Settings\All Users\Application Data\CrashPlan\log
Default location for inbound backup data from other computers C:\Program Files\CrashPlan\backupArchives
Transient caches C:\Documents and Settings\All Users\Application Data\CrashPlan\cache
CrashPlan app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\Documents and Settings\All Users\Application Data\CrashPlan\.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    C:\Documents and Settings\All Users\Application Data\CrashPlan\conf\custom.properties
    C:\Documents and Settings\All Users\Application Data\CrashPlan\skin\custom
  • Versions 4.8 and later are not supported on Windows XP
Installed per user

CrashPlan apps are not supported in per-user installations on Windows XP.

OS X

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Default location for inbound backup data from other computers /Library/Application Support/CrashPlan/BackupArchives
Transient caches /Library/Caches/CrashPlan
CrashPlan app configuration file /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    /Library/Application Support/CrashPlan/conf/custom.properties
    /Library/Application Support/CrashPlan/skin/custom
    /Library/Application Support/CrashPlan/lang/custom
Installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

Default location for inbound backup data from other computers

~/Library/Application Support/CrashPlan/BackupArchives

Transient caches

~/Library/Caches/CrashPlan

CrashPlan app configuration file

~/Library/LaunchAgents/com.crashplan.engine.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
  • Versions 4.8 and later:
    ~/Library/Application Support/CrashPlan/conf/custom.properties
    ~/Library/Application Support/CrashPlan/skin/custom
    ~/Library/Application Support/CrashPlan/lang/custom

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files /usr/local/crashplan/log
Default location for inbound backup data from other computers /usr/local/var/crashplan/
Transient caches /usr/local/crashplan/cache
CrashPlan app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity

Files for customizing the desktop graphic interface
  • Versions 4.4 through 4.7:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
  • Versions 4.8 and later:
    /var/lib/crashplan/conf/custom.properties
    /var/lib/crashplan/skin/custom
    /var/lib/crashplan/lang/custom

Considerations for Windows

This article assumes that the architecture of the Code42 server software or CrashPlan app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

Software Architecture Operating System Architecture Software Install Location
32-bit 32-bit C:\Program Files
64-bit 64-bit C:\Program Files
32-bit 64-bit C:\Program Files (x86)