File and folder hierarchy
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Who is this article for?
Find your product plan in the Code42 console on the Account menu.
Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 5.
Note: This server version is no longer supported.
Other available versions:
Overview
Your Code42 environment maintains log files and software resources in different locations on different platforms. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Code42 server file structure
Linux
For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.
| Use | Folder |
|---|---|
| Main application | /opt/proserver |
| Live database | /opt/proserver/db |
| Log files | /var/log/proserver |
| Requested CrashPlan app logs | /var/opt/proserver/client-logs |
| App support | /var/opt/proserver |
| Automatic secure keystore file | /var/opt/proserver/ksp |
| Database dumps | /var/opt/proserver/dumps |
| Sanitized database dumps | /var/log/proserver |
| Automatic secure keystore dumps | /var/opt/proserver/kspDumps |
| Default store point | /var/opt/proserver/backupArchives/CrashPlanArchive_Default |
| Seed location for default store point | /var/opt/proserver/backupArchives/CrashPlanArchive_SEED |
| Transient cache files | /var/opt/proserver/backupCache |
| Identity file location and name | /var/opt/proserver/.identity |
| Command line tools | /opt/proserver/bin |
Files for customizing the Code42 console |
|
| Stock CrashPlan app installers |
Applies to Code42 servers installed as root on Ubuntu
|
| Custom CrashPlan app installers Directory must be created by the administrator |
/opt/proserver/content-custom/Default-custom/download/ |
CrashPlan app version 4.x upgrade files* |
|
| CrashPlan app version 5.x upgrade files* | /opt/proserver/installs/<operating_system>/upgrade5 |
| Code42 server upgrade files | /opt/proserver/upgrade |
| Email templates | /opt/proserver/content/Default/emails/templated |
| Email template images | /opt/proserver/content/Default/emails/images |
Custom email templates |
|
Custom email template images |
|
*<operating_system> is a series of folders for each supported client operating system
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 server and the operating system. If you installed 32-bit Code42 server software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article. See Considerations For Windows for more information.
| Use | Folder |
|---|---|
| Main application | C:\Program Files\CrashPlan PROe Server |
| Live database | C:\Program Files\CrashPlan PROe Server\data\db |
| Log files | C:\Program Files\CrashPlan PROe Server\logs |
| Requested CrashPlan app logs | C:\Program Files\CrashPlan PROe Server\client-logs |
| Application data directory | C:\ProgramData\PROServer |
| Automatic secure keystore file | C:\Program Files\CrashPlan PROe Server\data\ksp |
| Database dumps | C:\ProgramData\PROServer\dumps |
| Sanitized database dumps | C:\Program Files\CrashPlan PROe Server\logs |
| Automatic secure keystore dumps | C:\ProgramData\PROServer\kspDumps |
| Default store point | C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_Default |
| Seed location for default store point | C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED |
| Transient cache files | C:\ProgramData\PROServer\backupCache |
| Identity file location and name | C:\ProgramData\PROServer\.identity |
| Command line tools | C:\Program Files\CrashPlan PROe Server\bin |
Files for customizing the Code42 console |
|
Stock CrashPlan app installers |
|
| Custom CrashPlan app installers Directory must be created by the administrator |
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\ |
CrashPlan app version 4.x upgrade files* |
|
| CrashPlan app version 5.x upgrade files* | C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade5 |
| Code42 server upgrade files | C:\Program Files\CrashPlan PROe Server\upgrade |
| Email templates | C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated |
| Email template images | C:\Program Files\CrashPlan PROe Server\content\Default\emails\images |
| Custom email templates |
|
| Custom email template images |
|
*<operating_system> is a series of folders for each supported client operating system
OS X
| Use | Folder |
|---|---|
| Main application | /Applications/PROServer.app/ |
| Live database | /Library/Application Support/CrashPlan/PROServer/db |
| Log files | /Library/Logs/PROServer |
| Requested CrashPlan app logs | /Library/Logs/PROServer/client-logs |
| App support | /Library/Application Support/CrashPlan/PROServer |
| Automatic secure keystore file | /Library/Application Support/CrashPlan/PROServer/ksp |
| Database dumps | /Library/Application Support/CrashPlan/PROServer/dumps |
| Sanitized database dumps | /Library/Logs/PROServer |
| Automatic secure keystore dumps |
/Library/Application Support/CrashPlan/PROServer/kspDumps |
| Default store point | /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_Default |
| Seed location for default store point | /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_SEED |
| Transient cache files | /Library/Application Support/CrashPlan/PROServer/backupCache |
| Identity file location and name | /Library/CrashPlan/.proserver_identity |
| Initialization file | /Library/LaunchDaemons/com.crashplan.proserver.plist |
| Command line tools | /Applications/PROServer.app/Contents/Resources/Java/bin/ |
Files for customizing the Code42 console |
|
Stock CrashPlan app installers |
|
| Custom CrashPlan app installers Directory must be created by the administrator |
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/download/ |
CrashPlan app version 4.x upgrade files* |
|
| CrashPlan app version 5.x upgrade files* | /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade5 |
| Code42 server upgrade files | /Applications/PROServer.app/Contents/Resources/Java/upgrade |
| Email templates | /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/templated |
| Email template images | /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/images |
| Custom email templates Directory must be created by the administrator |
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated |
| Custom email template images Directory must be created by the administrator |
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images |
Custom email templates |
|
| Custom email template images |
|
*<operating_system> is a series of folders for each supported client operating system
CrashPlan app file structure
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
Windows Vista, 7, 8, 10, Server 2008, and Server 2012
The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application | C:\Program Files\CrashPlan |
| Service log files | C:\ProgramData\CrashPlan\log |
| UI log files | C:\ProgramData\CrashPlan\log |
| Default location for inbound backup data from other computers | C:\ProgramData\CrashPlan\backupArchives |
| Transient caches | C:\ProgramData\CrashPlan\cache |
| CrashPlan app configuration file | C:\Program Files\CrashPlan\CrashPlanService.ini |
| Identity file | C:\ProgramData\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
|
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use | Folder |
|---|---|
| Main application | C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan |
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Default location for inbound backup data from other computers |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\backupArchives |
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache |
| CrashPlan app configuration file | C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
|
Windows XP
The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application | C:\Program Files\CrashPlan |
| Service log files | C:\Documents and Settings\All Users\Application Data\CrashPlan\log |
| UI log files | C:\Documents and Settings\All Users\Application Data\CrashPlan\log |
| Default location for inbound backup data from other computers | C:\Program Files\CrashPlan\backupArchives |
| Transient caches | C:\Documents and Settings\All Users\Application Data\CrashPlan\cache |
| CrashPlan app configuration file | C:\Program Files\CrashPlan\CrashPlanService.ini |
| Identity file | C:\Documents and Settings\All Users\Application Data\CrashPlan\.identity |
Files for customizing the desktop graphic interface |
|
Installed per user
CrashPlan apps are not supported in per-user installations on Windows XP.
OS X
The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application | /Applications/CrashPlan.app/ |
| Service log files | /Library/Logs/CrashPlan |
|
UI log files |
~/Library/Logs/CrashPlan To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path. |
| Default location for inbound backup data from other computers | /Library/Application Support/CrashPlan/BackupArchives |
| Transient caches | /Library/Caches/CrashPlan |
| CrashPlan app configuration file | /Library/LaunchDaemons/com.crashplan.engine.plist |
| Identity file | /Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
|
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use | Path |
|---|---|
| Main application |
~/Applications/CrashPlan.app/ |
| Service log files |
~/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan
|
| Default location for inbound backup data from other computers |
~/Library/Application Support/CrashPlan/BackupArchives |
| Transient caches |
~/Library/Caches/CrashPlan |
| CrashPlan app configuration file |
~/Library/LaunchAgents/com.crashplan.engine.plist |
| Identity file | ~/Library/Application Support/CrashPlan/.identity |
Files for customizing the desktop graphic interface |
|
Linux
| Use | Folder |
|---|---|
| Main application | /usr/local/crashplan |
| Service log files | /usr/local/crashplan/log |
| UI log files | /usr/local/crashplan/log |
| Default location for inbound backup data from other computers | /usr/local/var/crashplan/ |
| Transient caches | /usr/local/crashplan/cache |
| CrashPlan app configuration file | /usr/local/crashplan/bin/run.conf |
| Identity file | /var/lib/crashplan/.identity |
Files for customizing the desktop graphic interface |
|
Considerations for Windows
This article assumes that the architecture of the Code42 server software or CrashPlan app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
| Software Architecture | Operating System Architecture | Software Install Location |
|---|---|---|
| 32-bit | 32-bit | C:\Program Files |
| 64-bit | 64-bit | C:\Program Files |
| 32-bit | 64-bit | C:\Program Files (x86) |