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Code42 Support

Set up the Code42 cloud

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


The Code42 cloud is a fast, simple way to start backing up with Code42 CrashPlan (previously CrashPlan PROe). Code42 cloud customers can access their administration console, set up new devices, and start backing up immediately using this guide.

Sign in to the administration console

  1. Open the administration console.
  2. Sign in with the administrator username and password that you supplied when you downloaded your Code42 CrashPlan Master License Key.
  3. Click Sign In.

console sign in screen

Sign in to the CrashPlan app

  1. Install the CrashPlan app.
  2. Launch the CrashPlan app.
  3. Choose Existing User when prompted to create a new user or sign in as an existing user.
  4. Sign in with the same username and password as above.

CrashPlan App Login - Existing User

Set up new users

Follow these steps to back up to the Code42 cloud.

Install Code42 CrashPlan

  1. Download the CrashPlan app installer for your operating system.
  2. Run the installer.
    For detailed instructions, see Installing CrashPlan.

Create a Code42 CrashPlan account

  1. When the client opens, choose New Account.
  2. Enter your first name, last name, username, and password.
  3. Enter the Server address and Registration Key information you received from your PRO Services engineer.
    Administrators can also invite users or add them from a list.
  4. Click Create Account.

CrashPlan App Login - New User

Start backing up

On the Backup tab, click Start Backup (next to Code42 CrashPlan Cloud, US).

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